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Naga Hex V2 - the light turn off

Discussion in 'Mice and Surfaces' started by EladF, Oct 30, 2016.

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  1. EladF

    EladF New Member

    hey everyone, i am new here and I hope you could help me.
    I bought the Naga Hex V2 few days ago, but after a few minutes of playing the lighting just turn off.
    I tried to change the port and even on a different computer, but I get the same result.
    what should I do?

    Thank you very much !
     
  2. Lafar

    Lafar Well-Known Member

    Welcome to Razer|Insider!

    Do try using the mouse on a different computer.

    If that doesn't work out, try contacting Razer Support.

    (Do note that Insider isn't a support forum :))
     
    Razer|Jaisani_Choe and Vaypron like this.
  3. EladF

    EladF New Member

    Thank you for your reply, I tried it and it didn't work.
    the Support team told me the same..
     
  4. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    Do you happen to have razer synapse installed? If you don't, you should install it, and see if you can change any of the lighting settings at all.
     
  5. EladF

    EladF New Member

    I Installed and I can change the settings, but the light doesn't turn on.
     
  6. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    I know it may sound stupid, but when you go to the lighting tab, do you have the lighting enabled?
     
  7. EladF

    EladF New Member

    I think so

    upload_2016-10-30_19-19-25.png
     

    Attached Files:

  8. TheGurgeMan7

    TheGurgeMan7 Well-Known Member

    Turn the color to something bright, like a blue, turn off the link zones option, and turn the brightness up and tell me if you can see anything. its also possible that only certain colors are burned out, try switching the colors or setting it to a wave function.
     
  9. EladF

    EladF New Member

    nothing.

    but If i plug it out and return it- the light turns on, at least for now
     
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