Naga Pro seems dead all of a sudden

Discussion in 'Mice and Surfaces' started by autoBudGreenflow315, Sep 23, 2021.

  1. autoBudGreenflow315

    autoBudGreenflow315 New Member

    I was playing some games with my mouse in Bluetooth mode. The mouse was working fine, but all of the sudden it decided to shut down. The mouse never powered on again. I tried connecting it via USB but the mouse is not recognized by my PC and its lights remain off. I've tried connecting the USB cable into another device and it works fine. The problem seems to be the mouse. I've had this mouse for less than a year. I tried installing the newest version of Synapse, as well as updating the mouse drivers but I failed because the mouse needs to be detected by the computer to updates its drivers. I've restarted my PC, tried to update the USB ports and Mice drivers in my Device Manager. I've also tried restarting the mouse by pressing the left and right clicks plus the scroll wheel for 5 seconds or more and there is no response coming from the device. I've tried disabling my antivirus to see if it was the problem but it isn't. The mouse seems to be dead, and I've been very careful taking care of the mouse and its state. I need help, my device falls under warranty, but I live in Colombia, and the mouse was a gift from a friend who bought the Naga Pro in the States. I need a solution please, I cannot pay another mouse, it's too expensive for me to buy another. Please help me, pretty please and thank you!
     
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