Naga Trinity not saving certain bindings on Synapse 3 | Razer Insider

Naga Trinity not saving certain bindings on Synapse 3

  • 5 October 2019
  • 1 reply
  • 7 views

Hello,

I've just purchased a Naga Trinity (using the 12 button plate), and installed Synapse 3, however certain buttons just won't hold a save.

Buttons 1 and 2 won't hold a saved key. I've reinstalled Synapse 3, drivers, and reset my computer multiple times. Changing the type of keystroke from Keyboard to Alphanumeric doesn't work either.

It's not a keyboard issue, as my keyboard still types all keystrokes in a normal manner.

My old Naga Epic still keeps the keystrokes on Synapse, so I think it's either some kind of software issue, or physically defective hardware on the Trinity

No keystroke I input in anyway for those 2 buttons works. They won't even recognise their default keystrokes of 1 or 2. Pressing all other buttons on the side plate while typing this, shows them to work just fine in the keystrokes that appear in this window.

Update: Button 7 is also not responding in the same way as 1 and 2.

This topic has been closed for comments

1 Reply

Userlevel 7
Please test if the problem persists on all the side panels. For now, try cleaning the contact points on both the mouse and the side panel.