Nari mic does not work.

Discussion in 'Razer Support' started by chriscmc23, Sep 10, 2019.

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  1. chriscmc23

    chriscmc23 New Member

    Everything is updated. Not on mute. Speakers work. No mic feedback at all. It says everything is working fine.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Does the issue persist when using an AUX cable? Please test the headset on both a PC and a phone and send me a PM.
     
  3. delisef

    delisef New Member

    Doesnt work for me either, but does work when connected with cable
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Please reinstall the headset drivers and PM me the serial number of your device along with your Synapse 3.0 logs.
     
  5. Muc1337

    Muc1337 New Member

    hello my mic not warking on razer nari. at first was working and then i lost bluetooth connection and now my mic is not working
     
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Please PM me the serial number of your headset so I can give you the dongle recovery tool. Let's start from there.
     
  7. Muc1337

    Muc1337 New Member

    how i send you Pm and where i can find serial number?
     
  8. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Click on my name then hit "Start Conversation" on the next window. Here's how to locate your headset's S/N:

    upload_2019-12-3_12-55-4.png
     
  9. Grimmy09

    Grimmy09 New Member

    worked great at first, but then my mic stopped working all together. tried unistalling synapse 3. tried all settings in windows. nothing.
     
  10. G_Leland

    G_Leland Member

    This is a known issue in the latest Windows 10 update. To recover your mic function, please try the followings steps.

    Launch Razer Synapse 3.

    Select your Razer Nari headset within the dashboard.

    Navigate to the Mic tab.

    Ensure that the Ambient Noise Reduction box is checked.

    Next, navigate to the “Sounds” Settings in Windows. Right click on the speaker icon in the bottom right of your task bar and click on “Sounds”.

    Select the “Recording Tab” and make sure the Razer Nari is selected as your default device.

    Next, click the “Properties” icon located at the bottom of the pop up.

    Navigate to the “Advanced” tab.

    Change the Default Format to "1channel,16bits, 44100Hz".

    Click OK.
     
    Razer.Caziel likes this.
  11. Same issue. Nari Essential has been working fine since Christmas then nothing. Can hear audio. Followed G_Leland's directions above (Thank you!) but to no effect. [sigh]

    Was going to remove/ reinstall Synapse 3 to see if that helped, but was concerned that I was going to lose Synapse 3 logs. Not sure what benefit that would be. Also ran Windows troubleshooter (why not?) but couldn't find anything. (big surprise.)

    Can't get to model #/ serial #. feels like it would take a lot of force to remove ear pad.
     
  12. G_Leland

    G_Leland Member

    Can you actually tell me, does the issue repeat on another PC?
     
  13. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You can find the serial number on the box as well. Do send me a PM so we can try other troubleshooting steps.
     
  14. Box is long gone. I have receipt where we bought it, but doubt that will be helpful, correct? I can try to remove ear pad. do you have a YouTube video for that? Otherwise I could try a butter knife to help pry it off?
     
  15. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You will damage the pads if you pry it off using a knife. You can check this. It's not the same headset but the process is pretty much on point.
     
  16. Okay, so it is a slip cover. Thanks! the video was helpful. Very "on-point". I had thought that I was pulling the pad off the base because on the old Razer Man o' War the soft pad and the hard base came off together.

    Next steps?

    Best regards,
    Todd Petrin
     
    Last edited by a moderator: Feb 4, 2020
  17. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

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