Nari ultimate - mic button turning off my headset

Discussion in 'Razer Support' started by storySlateGrayfast339, Nov 24, 2021.

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  1. Hello Everyone, 2 days back i have bought my nari ultimate from amazon uk store sold by razer.
    my headset is working fine but when i press mic physical button, my headset turns off. Why is this happening.

    second issue, sometimes it wont turn on. if i press and hold the power button, it turns on, i can see light. but as i release the power button, it turns off. Now, if i dont touch any button for 1 hour, it works fine again.

    Any suggestion? is this issue or what? can i claim warranty? and where?
     
  2. Razer.Xenon

    Razer.Xenon Active Member Staff Member

    That's odd. Can you send me a short video clip showing the issue for further review? Anyways, you can try contacting Amazon about this for a warranty claim. I can also help you submit a warranty claim ticket. But let's try to sort this one out first. For now, try to charge the headset for at least 4 hours to isolate the issue. I'd also appreciate it if you'd send me the serial number of your device so I check if there's a specific fix for this.

    *Thread locked to curb the conversation to PMs.
     
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