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Nari Ultimate Xbox and App

Discussion in 'Audio' started by Neph457, Dec 15, 2020.

  1. Neph457

    Neph457 New Member

    Hi

    Just got my Nari and connected it with no issue to Xbox series X but can’t seem to get the Razer app to detect it. App keeps telling me to pair the headset but it’s already paired and working. Does app work and let you configure / update headset etc or is it unnecessary if I am paired direct to console ?

    thanks in advance
     
  2. Cacifur

    Cacifur New Member

    Are you having any issues with the headset causing your controller to lose its connection? I have the Thresher and it is causing connection issues.
    I am also having the same problem with the app not detecting that the headset is connected. I am suspecting that the older headsets are not compatible with the app.
     
    Neph457 likes this.
  3. Neph457

    Neph457 New Member

    Yes the headset repeatedly makes the Xbox Series X freeze and require a full power down, it locks out the controller which still shows as connected (light solid) but is totally unresponsive, and it doesn't show up in the Raze Xbox app, synapse on my Mac, synapse on my laptop or basically perform properly in any way.

    The support site is of no help and just talks about firmware and synapse despite this not really being relevant for the model I have.

    Exasperated by it and I think it will definitely be my last Razer product.
     
  4. Cacifur

    Cacifur New Member

    This is not good news to hear. Razer are in the process of sending me a Nari headset to replace my Thresher headset for the Xbox, because they told me it will work with my Series X. I am wishing I had just stuck to my guns and pushed for the Kiara Pro instead.
     
    Last edited: Jan 10, 2021
  5. Bob_Baas

    Bob_Baas New Member

    Same here. Intermittent connection loss, app doesn't work, controller bugs out. This is not how a 200+ euro headset is supposed to behave. Also, the mic is intermittent when in party or gamechat. Tried everything, but as I've found out, you can't unpair a device on XBOX once it's paired.... so trying to decide if i'm going to ask my money back and go for another option (Astro A50 maybe).
     
  6. Neph457

    Neph457 New Member

    I sent mine back and got a set of A40 wired with Mix Amp Pro TR, the quality of product and experience is night and day. Thankfully Amazon took them back no quibble, my Razer days are over I think!
     
  7. Cacifur

    Cacifur New Member

    I think it's not totally Razer's fault. My Thresher headset worked perfectly with my Xbox one. It wasn't until I used it on the series X that I started having issues. I think Microsoft is mostly to blame. But unfortunately they don't seem to be in a rush to resolve the issue.
     
  8. Neph457

    Neph457 New Member

    Agree to disagree, if it isn't compatible or there are issues they shouldn't be advertising on their shop its fully compatible with new gen consoles. Also they should immediately state this in support and not pretend there are no issues. They have replaced peoples hardware as if it's a fault rather than just say it doesn't work. Badly handled for me.
     
  9. Cacifur

    Cacifur New Member

    I don't disagree with you. I actually have it in writing from Razer that the Thresher Xbox wasn't even tested with the series X. Only the Thresher Ultimate was tested. So they shouldn't be selling it as compatible.
     
  10. Bob_Baas

    Bob_Baas New Member

    Good tip, thank you! I'll look in to the A40. As a backup plan, as far as plans go, this is not a bad one :)

    Meanwhile I've logged a support issue with Razer. Same can be said with a host of different products, when the driver fails... well I call it a driver, don't really know if that's how it works on an XBOX, but still.

    And totally agree that if you market a product as Series X compatible, it should work. The fact stated that the Thresher wasn't even tested but still marketed as compatible doesn't bode well....
     
  11. Cacifur

    Cacifur New Member

    Its a shame as I really like some of the Razer products, I moved to the Thresher Xbox headset because the audio jack on my gen 1 Blackshark headset was damaged, they amazing headphones. The thrashers were slightly disappointing, but only because I felt the clamping force on my head was not enough, but the audio quality was great. Hopefully, Razer will help me get this sorted as the headset is still under warranty, but the returns window on Amazon has expired.
    As I said before, I don't the blames is 100% Razers as MS stated that all Xbox One accessories would be compatible with the Series X|S consoles, and clearly, that is not the case as there are TurtleBeach and SteelSeries users that are experiencing the same issues, only difference is they have had an update for their headsets that have partially resolved the issue. Apparently, the Xbox line of headsets from Razer can not be updated, which is ridiculous.
     
  12. Bob_Baas

    Bob_Baas New Member

    Sheesh, that is ridiculous to say the least... and of course in these kinds of problems both parties have an equal responsibility.

    Sad to say that the Razer helpdesk just asked some inane questions about 'if I experienced this recently' and 'did it work before'. Got no further, so I have returned the product. Hunting for a new one, maybe A50 (because it just uses optical connection and handles wireless via the separate thingamabob) or A40 which has been suggested.

    Thanks and good luck to all of you having problems with these headsets, hope it will be resolved soon!
     
  13. Cacifur

    Cacifur New Member

    I also thought about that, but there is no optical output on the Series X, so left with a standard wired or wireless option. If the Nari ends up not working I could be saying goodbye to Razer, unless they can offer me something guaranteed to work with the Series X
     
  14. For my console, I use a samsung sbh650 wireless headset, as for me this is the best option, Navi sometimes does not find the console and it is difficult to connect them
     
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