Nari Wireless Dongle Replacement | Razer Insider

Nari Wireless Dongle Replacement

  • 29 April 2021
  • 3 replies
  • 23 views
Q
Dear Razer Support Team,

My wireless dongle for Nari Headphones (regular Nari, not Essential, not Ultimate) is faulty. After a year of reliable experience, windows has reported it first as a malfunctioning USB device and then stopped seeing it in USB devices at all. I tried on multiple machines with no luck. Headphones on the other hand are working great in wired mode.

I was looking for a way to buy a replacement, but shipping is US-only, and I'm in Germany. I would appreciate it if Razer could sell me a replacement dongle.

Judging by the past forum threads, you would probably tell me to read the knowledge base and try
- Reinstalling Synapse
- Using pairing tool
- Switching USB ports
- Trying on another Windows machine
- and so on...

That wouldn't be cool, because I've tried all of that and many for so many times already.
As I've said what would be cool is to get a working dongle for those expensive headphones that are as good as paperweight right now.

Cheers
This topic has been closed for comments

3 Replies

Z
did Razer get you a new dongle for the Nari because I am having the same problem?
Q
zayoodchi
did Razer get you a new dongle for the Nari because I am having the same problem?


I wish they had, but I haven't got any response from them yet. I guess it might take few days for them to see this forum post.
Razer.Speedcr0ss
Userlevel 7
quickDarkTaupedirect260
I wish they had, but I haven't got any response from them yet. I guess it might take few days for them to see this forum post.


Hi there! Thanks for starting this thread. Sorry for the late engagement too. And yes, the RazerCare Store is available for those who are residing in North America at the moment. Our team raised this concern/feedback to Razer's internal team as they want to either develop new pairing tools or make the USB dongle available as a spare part in other countries/regions. By the way, have you contacted our Support Team by submitting a case? If you haven't, please send me a PM together with your Razer Nari's serial number that starts with "SN". Let's continue from there.
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