Dear All,
I'm writing this new post as there hasn't been any post that I can find with the same issue.
I bought a Lancehead TE back in October 2018, and the mouse has been working great, up until now, where the following would occur all the time:
While clicking and holding on to left mouse button, it would automatically release and click again.
PS. While the physical left click button is maintained in depressed state, "re-clicking" occurs.
Fixes tried:
#1 Plugging and unplugging the mouse
> Problem persists.
#2 Plugging and unplugging the mouse into another USB port
> Problem persists.
#3 Updating mouse through Synapse
> Problem persists.
#4 Factory resetting through Synapse
> Unable to complete: Error message being [An error occurred while resetting the device. Please try again]
> Have retried it more than 10 times, but the same error message keeps popping up (error message in picture link -HERE-)
#5 Update mouse firmware via support link -https://mysupport.razer.com/app/answers/detail/a_id/1648-
> Updates from 1.02.xx to 1.03.xx Successfully
> However, problem still persists!
#6 Removed my Razer keyboard PORT USB plug
> Problem persists.
#7 Removed all other USB devices other than keyboard RAZER USB and mouse
> Problem persists.
#8 Tested mouse on another PC
> Problem persists.
#9 Factory resetting through Synapse on another PC
> Completed
> However, problem persists.
I've run out of avenues and would like to request for any help in getting the mouse to work properly again!
Thank you in advance!
This topic has been closed for comments
Crayon
Dear All,
I'm writing this new post as there hasn't been any post that I can find with the same issue.
I bought a Lancehead TE back in October 2018, and the mouse has been working great, up until now, where the following would occur all the time:
While clicking and holding on to left mouse button, it would automatically release and click again.
PS. While the physical left click button is maintained in depressed state, "re-clicking" occurs.
Fixes tried:
#1 Plugging and unplugging the mouse
> Problem persists.
#2 Plugging and unplugging the mouse into another USB port
> Problem persists.
#3 Updating mouse through Synapse
> Problem persists.
#4 Factory resetting through Synapse
> Unable to complete: Error message being [An error occurred while resetting the device. Please try again]
> Have retried it more than 10 times, but the same error message keeps popping up (error message in picture link -HERE-)
#5 Update mouse firmware via support link -https://mysupport.razer.com/app/answers/detail/a_id/1648-
> Updates from 1.02.xx to 1.03.xx Successfully
> However, problem still persists!
#6 Removed my Razer keyboard PORT USB plug
> Problem persists.
#7 Removed all other USB devices other than keyboard RAZER USB and mouse
> Problem persists.
#8 Tested mouse on another PC
> Problem persists.
#9 Factory resetting through Synapse on another PC
> Completed
> However, problem persists.
I've run out of avenues and would like to request for any help in getting the mouse to work properly again!
Thank you in advance! :)
Lost my mobile number
Crayon
Dear All,
I'm writing this new post as there hasn't been any post that I can find with the same issue.
I bought a Lancehead TE back in October 2018, and the mouse has been working great, up until now, where the following would occur all the time:
While clicking and holding on to left mouse button, it would automatically release and click again.
PS. While the physical left click button is maintained in depressed state, "re-clicking" occurs.
Fixes tried:
#1 Plugging and unplugging the mouse
> Problem persists.
#2 Plugging and unplugging the mouse into another USB port
> Problem persists.
#3 Updating mouse through Synapse
> Problem persists.
#4 Factory resetting through Synapse
> Unable to complete: Error message being [An error occurred while resetting the device. Please try again]
> Have retried it more than 10 times, but the same error message keeps popping up (error message in picture link -HERE-)
#5 Update mouse firmware via support link -https://mysupport.razer.com/app/answers/detail/a_id/1648-
> Updates from 1.02.xx to 1.03.xx Successfully
> However, problem still persists!
#6 Removed my Razer keyboard PORT USB plug
> Problem persists.
#7 Removed all other USB devices other than keyboard RAZER USB and mouse
> Problem persists.
#8 Tested mouse on another PC
> Problem persists.
#9 Factory resetting through Synapse on another PC
> Completed
> However, problem persists.
I've run out of avenues and would like to request for any help in getting the mouse to work properly again!
Thank you in advance! :)
Try to clean the affected button using a can of compressed air to remove any dust or debris. Otherwise, it's a hardware problem given the steps that you already tried. You can always check our self-help if you have questions or PM me anytime should you need further assistance.
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