Need Help with Synapse Not Finding My Devices!!

G_Man_1270 · May 19, 2020

So here it is, I had Synapse 2. whatever installed on my computer for my Kraken 7.1V2 headphones and my Deathadder Elite mouse. Synapse saw them and they were working fine. I got a new Cynosa Chroma keyboard today and connected it up. The lights came on, but Synapse didn't see it. Why? I went to the Razer website to see if there were some drivers that might help and found the Synapse 3 BETA was the option. So I installed it. Keyboard still not seen. Why?? I then proceed to try to find the answer, and all I see is to unplug and replug, restart computer, yada, yada, yada. I then proceed to uninstall Synapse 2 and 3. Now I have tried following all directions on how to install them back and neither of them are seeing ANY of my Razer devices now!!!

G_Man_1270 · May 23, 2020

Nice! No responses!!

Just an FYI, I ended up having to do a fresh install of Windows. It appears that Razer Synapse and Corsair iCUE drivers clash and this was the reason for my problems. Synapse also doesn't play well with ASUS AI Suite 3. These drivers clash as well. Razer needs to get this fixed so that this doesn't happen to other people.

Make sure that you create restore points!! These are your friends. If I hadn't created them on my fresh install, once I installed Corsair iCUE, I would have been doing the Window's install again. Maybe someone tech savy can figure out why they clash and how to fix it, but it is above my head.

Good luck all

Razer.Speedcr0ss · May 28, 2020

Hey there! Thanks for posting your Razer Synapse's concern here. Admittedly, as a moderator. I could have done better by engaging posts faster. However, I suggest contacting our Support Team via phone or chat to get real-time assistance. Ensure to change your preferred country/region at the top-right of the page. Also, please refrain from double posting, which is part of our house rules. I'll be locking this thread now. Feel free to send me a PM or the other mods should you need additional assistance.

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