New Basilisk V2 scroll wheel not working. | Razer Insider

New Basilisk V2 scroll wheel not working.

  • 30 June 2020
  • 1 reply
  • 21 views

I just purchased the Basilisk V2 a few weeks ago. The scroll wheel will only work for 30 seconds then stop working altogether. I have tried uninstalling drivers and synapse, then reinstalling. Each time with the same result. The scroll wheel will work for about 30 seconds then stop. I have also tried testing it without synapse for basic mouse function and the scroll wheel does not work. All of the other buttons are working appropriately. I entered a support case with no response yet from support. Any other suggestions would be would be appreciated. Love the mouse but getting very frustrated.

Basilisk V2
Synapse 3.0
Windows 10 Pro

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Same issue here, bought two so far, one has scroll inconsistency (when it works, it only lasts for half a game [valorant]) and the other has loose left-click...getting something else in exchange today...