New Razer Blade 15 problem! Help me!

Discussion in 'Razer Support' started by 144VORY436, Jun 21, 2018.

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  1. 144VORY436

    144VORY436 New Member

    Hello , I just got my new Razer Blade 15 and I so happy , but my laptop have some problems.

    When I use it , sometimes ( 3-7 times per day ) screen not responding, I can move mouse only , after I close laptop ( make it go in sleep mode ) and wake up , everything start working again. When screen not responding , if you listen music , the music will still play , I can change also brightness, but CTRL + ALT + DEL not help and another actions, only sleep mode and wake up it. I had update Bios for last version and update all drivers. So I thinking is hardware problems, but I not understand with what ? Look like RAM or HDD ? Any suggestions what I should do ?

    Thank you.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yoh! I sent you a PM so we can try to isolate the issue.
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