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NEW Razer Hammerhead BT not Charging

Discussion in 'Razer Support' started by Tech_Dogg, Nov 3, 2019.

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  1. Tech_Dogg

    Tech_Dogg New Member

    Straight out of the box, Razer hammerhead bt not charging right out of the box, using my Dell XPS 13-9365 2-in-1.

    Tried charging the earphones in my Dell xps 13, and an MSI GS65 laptop. No lights appeared. Waited over 2+ hours. still no lights, no charge.

    Please tell me what is going on. Also, tried a different cable. Different dongle connectors. I tried a phone charger that had usb micro to AC. nothing!
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Are you still having the same issue?
     
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