New razer update

Discussion in 'Razer Synapse' started by LKF_rzr, Apr 4, 2019.

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  1. LKF_rzr

    LKF_rzr Member

    Ives seen/heard at least 20 people have this problem... After the new update the app isnt letting people sign in. Its stuck on the loading screen... Ive tried everything from uninstalling and reinstalling (twice) to using the repair option... Still no use

    ITS FRUSTRATING
     
  2. MaximusRex

    MaximusRex New Member

    I had to uninstall it, restart, and then redownload from the Razer website, and then install it, reboot again, and it worked.
     
    Mushnamukk likes this.
  3. .Surf.

    .Surf. Well-Known Member VANGUARD

    I had the same problem when i did my update on the synapse, the installation was frozed. So i restarted the app and it got finished. But after that i couldn't log into synapse, and it worked after i restarted my pc.
     
    Mushnamukk likes this.
  4. LKF_rzr

    LKF_rzr Member

    I did that

    How do i restart an app?
     
    Last edited by a moderator: Apr 5, 2019
    DRIFT_IT and Mushnamukk like this.
  5. npapanik

    npapanik New Member

    What is the new version number?
     
    Mushnamukk likes this.
  6. .Surf.

    .Surf. Well-Known Member VANGUARD

    You exit and then enter again? But i was talking about restarting the os not the app.
     
  7. .Surf.

    .Surf. Well-Known Member VANGUARD

    synapseversion.PNG
     
    npapanik likes this.
  8. LKF_rzr

    LKF_rzr Member

    I dont know bro, it wont even let me sign in to razer central so nothing opens
     
    0V3R_K1LL likes this.
  9. LKF_rzr

    LKF_rzr Member

    How do you do that?
     
  10. Illumina_Blade

    Illumina_Blade New Member

    Y'all bricked your software.
     
  11. Braughless

    Braughless New Member

    Add me to the list of people having trouble. My Chroma lighting setups and macros aren't functioning and when I try to launch Synapse 3.0 it opens to a blank screen that won't let me log in.

    upload_2019-4-5_16-28-1.png
     
    LKF_rzr and Varakay like this.
  12. BlackFireDragon

    BlackFireDragon Well-Known Member

    Near windows clock you have razer central tray icon just click right mouse buton and select exit synapse, you can also close it by task menager.
     
  13. LKF_rzr

    LKF_rzr Member

    Oh...Ive already tried that... didnt work
     
    DRIFT_IT likes this.
  14. BlackFireDragon

    BlackFireDragon Well-Known Member

    I just write what exactly @.Surf. do. Try clean reinstall with folders remove most of time when something go wrong help.
     
  15. LKF_rzr

    LKF_rzr Member

    Ive tried everything... I unistalled all of my razer softwares and ill download in a month or so
     
  16. BlackFireDragon

    BlackFireDragon Well-Known Member

    What exact error message you have or it's a black screen ?
     
  17. LKF_rzr

    LKF_rzr Member

    None its just stuck on "logging in"
     
  18. .Surf.

    .Surf. Well-Known Member VANGUARD

    Let me tell you guys what i usually do when synapse is not working: first i try to relog, then sign out of all razer like cortex, synapse, central if it doesn't work i just close them and reopen them again. If the problem is still there i close it completely within task manager(all synapse and central apps) and start it again. And if it doesn't work either i should restart my pc as a last resort. I didn't get to the point of reinstalling the app.

    Notice: i did all of the above and was not working either but the restart saved me
     
  19. BlackFireDragon

    BlackFireDragon Well-Known Member

    Most of time synapse corrupt files that give you errors :stuck_out_tongue_winking_eye: Then nothing else then reinstall dont help.
     
  20. LKF_rzr

    LKF_rzr Member

    Nothing saved me...
     
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