newly bought Razer Kraken Pro V2 headset not being picked up as a "headset" by Windows 10.

Discussion in 'Razer Support' started by Chappiechap, Oct 5, 2018.

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  1. Chappiechap

    Chappiechap New Member

    I have this really weird problem where the mic is not being registered on Windows 10.

    After searching through numerous other threads, I have to say that I don't know what to do.

    I've found people saying that you have to activate the mic in the Control Panel. I cannot do that, as Windows doesn't pick up the microphone and just views the headset as a "speaker".

    I've found threads saying that you need to rollback your audio drivers, as there may be a problem there. I found out my Realtek High Definition Audio drivers wasn't up to date. I could not roll them back, as they were never updated. I updated the drivers. Didn't fix the issue.

    I have tried the Razer Synapse program, but seeing as the Kraken Pro V2 headset uses 3.7mm jacks, Synapse doesn't pick up on the headset.

    I've found threads telling people to use the front/back inputs using the splitter cable. I cannot do that, as I'm using a laptop that has a single 3.7mm jack that I hope can register both input AND output.

    The headset works just fine on my PS4, if anyone's asking for that.I've given as much knowledge as I have gathered. The only conclusion I have at this point is that the jack my laptop has is only an output channel (which doesn't really make sense, considering I'm using the discontinued Lenovo Ideapad Y700 where they state on their website that it has a 2-in-1 combinational jack (if that's the right term. a 2-in-1).

    If any PC gurus out there can confirm that it is indeed my "2-in-1 jack" that is the problem, then why the hell is there something wrong with the jack? It's advertised as a "2-in-1", so why does it only function as a "1-in-1"? I don't want that to be reality because I bought the headset some weeks ago and it's damn comfortable.
    medicdanrn25 likes this.
  2. medicdanrn25

    medicdanrn25 New Member

    I am trying to use this on a work computer, HP Elite series and exactly the same issue has occurred. Only we are using Windows 7 Enterprise.
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