I bought a brand new Razer blackshark v2 headset 2-3months ago, and ever since I have been having the issue of the audio in the left ear cup periodically turning down to the point where there is no audio. Sometimes turning the knob will solve it for a short amount of time until the volume goes back down again.
Is this a common malfunction?
edit: the product is blackshark v2 x black, 59.99 dollars
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- Razer Support
- 2398 replies
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13 May 2022
melo2091
I bought a brand new Razer blackshark v2 headset 2-3months ago, and ever since I have been having the issue of the audio in the left ear cup periodically turning down to the point where there is no audio. Sometimes turning the knob will solve it for a short amount of time until the volume goes back down again.
Is this a common malfunction?
edit: the product is blackshark v2 x black, 59.99 dollars
Follow the troubleshooting steps here and get the firmware update here. If that didn't work, PM me the serial number so I can validate its model specification and look for other steps to help you resolve the issue. I will lock this thread to curb our conversation privately.
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