Hi, for 7 days now, I have had no access to my Razer Sila router via app on iPhone. Sent a request to Sila support Wednesaday last week, have not heard nothing back so far.
Have read / done the steps according to Sila FAQ, performed several reboots and power cuts for 10 secs. This has not solved the issue. Access to router via web browser works, but I need app access to the router, outside my wifi zone.
Anyone experiencing the same? Anyone with good solutions, beyond reboots and power cuts?
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- Razer Support
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7 June 2020
yngveeide
Hi, for 7 days now, I have had no access to my Razer Sila router via app on iPhone. Sent a request to Sila support Wednesaday last week, have not heard nothing back so far.
Have read / done the steps according to Sila FAQ, performed several reboots and power cuts for 10 secs. This has not solved the issue. Access to router via web browser works, but I need app access to the router, outside my wifi zone.
Anyone experiencing the same? Anyone with good solutions, beyond reboots and power cuts?
Hi there! Thanks for posting your Razer Sila's concern here. I appreciate that's you've used our FAQ in trying to resolve the issue. Was everything covered? Ensure that your app on iOS is on v1.7(8). Should you need real-time assistance, please contact our Support Team via phone, chat, or email by clicking this link. Ensure to select your preferred region/country at the top right of the page. Feel free to send me a PM too. I'll be locking this thread now.
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