No Razer app Recognizing my deathadder Chroma on my iMac | Razer Insider

No Razer app Recognizing my deathadder Chroma on my iMac

  • 25 February 2019
  • 1 reply
  • 409 views
R
I have the Razer Synapse app and the Razer Deathadder app and neither is recognizing my mouse. I have uninstalled, reinstalled, added to the privacy settings to accept computer changes, restarted computer and nothing is working. Neither app says I have a mouse connected even though the mouse is working perfectly. I have spent so many hours working on this and i'm getting super frustrated.
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1 Reply

Razer.Caziel
Userlevel 7
Hi @rachinator. I understand that you are frustrated but allow me to help you out. Which version of Synapse do you currently have installed? Can you send me a PM with the serial number of your DeathAdder Chroma so I can verify the model and check which Synapse version has support for the device?
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