No sound from razer nari ultimate when plugged into my xbox one

Discussion in 'Razer Support' started by Loskia, Nov 14, 2018.

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  1. Loskia

    Loskia New Member

    theres no sound when i plug in my nari ultimate into my controller with the audio cable on my xbox one. It works when i plug it in to other things though. The controller is up to date. It is supposed to work wired with the xbox one right?
     
  2. Loskia

    Loskia New Member

    Also wireless mode is not supported on Xbox one right ??? I thought wired mode was but it’s not working? Any help would be appreciated I’m not sure if it’s broken and I need to trade it in or if I’m just not plugging it in right or if there some secret Xbox one trick I’m not aware of
     
  3. FirePenguin

    FirePenguin Well-Known Member

    Wireless is not supported. Have you tried other headsets on your Xbox controller? Also, is the controller that you are using the one that came with your Xbox?
     
    freakydoctor likes this.
  4. Loskia

    Loskia New Member

    I’ve tried other headsets and they work. I’ve tried it on my Xbox elite controller and the controller that came with the Xbox and there’s still no sound.
     
  5. Loskia

    Loskia New Member

    I’ve tried other headsets and they work. I’ve tried it on my Xbox elite controller and the controller that came with the Xbox and there’s still no sound.
     
  6. FirePenguin

    FirePenguin Well-Known Member

    Can you send me a PM with the serial and product number of your headset?
     
    freakydoctor likes this.
  7. deceasedryu

    deceasedryu New Member

    I have only had pro lems with it with my elite controller my standard Xbox one controller works, but if you switch controllers without restarting your Xbox it wont register game audio. Plug it into your standard controller and cycle over to settings and press restart see if that works
     
  8. Loskia

    Loskia New Member

    Wow tried this and it works thank you! Also I found a work around to get it to work on elite controllers. First you have to plug in a headset that works fine with the controller then unplug it and then plug in the nari ultimate and then the nari works just as it should. I can never get it to work without first plugging in a headset that already work with it first though, so it not much of a work around for those who don’t already have a working headset. It’s really kinda irritating! thanks for the tip on the standard controller!
     
  9. Loskia

    Loskia New Member

    Although I just got an Xbox one x and tried it on the new standard controller that came with that. I haven’t tried it on the standard one I was trying to get it to work on before so if it works I’ll post it because I don’t think I ever restarted the Xbox before switching from my elite to the standard when I was trying to get it to work on that one before.
     
  10. deceasedryu

    deceasedryu New Member

    the "work" around you suggested sadly doesn't work for me and its frustrating cause after spending $300 on a set of a50 astros and having the left ear driver fail 1 month after the warranty expired i was hoping to find a better and cheaper replacement.
     
  11. Mapsley98

    Mapsley98 New Member

    I unfortunately am having the same issue.
     
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