No way to get support for fix a bug an entire community is begging about for over a year?

Do a google search for repeating key synapse bug. It's infuriating. I just smashed my mouse into pieces and I'm selling the tatarus. I will never EVER put your pos software on my machine again.

• Every day it asks me to login.
  
• Once a week it forgets the on board profiles so after booting game up I have to relaunch your software by exiting out and rebooting it.
  
• At least a few games per night I am plagued by a bug that kills me. I do a little research and it's clear you guys are denying the bug we all have and just RMAing stuff back and hoping we shut up. I WANT TO GAME... not PLAY GAMES with this company.
  
  
• I tried right now to get support. Nope, no way to contact support if you select "synapse software" apparently. Sick customer service
  
• Everyone asks me what to buy when gaming. EVERYONE I know comes to me. I will never recommend you guys again. I have just purchased in the last year at least $400 worth of gear from you guys. My son needs a new rig and it's not coming from this company.
  
  Your software team should be ashamed. The hardware has been fantastic but it's clearly unusable and not supported. Sorry guys, the hardware dudes get it at least.