Nommo Pro not syncing with Chroma connect (repost because the other got closed before it got solved) | Razer Insider

Nommo Pro not syncing with Chroma connect (repost because the other got closed before it got solved)

  • 27 July 2021
  • 1 reply
  • 12 views

heres the other threads post: problem is as stated in the title i got my nommo pro but the light effect refuses to sync in with chroma connect with all the other things 😕 evything aside the nommo syncs up fine its literally just the nommo that stays on its base glow cicle.

things i know/tried:
- happened fresh out of box (same for a friend that recently got a nommo)
- light work fine with sync studio but not with connect
- tried fresh installing all razer software: didnt help
- even fresh installed windows: didnt help
- tried on multiple pcs with the same outcome on any device.
- have been told by multiple others they have the same issue and gave up on support because they werent helping
- i also gave up on support after being asked for video footage of it which i dont have a cam/working cam on phone so i cant and apperently seeing it in action on the hardware is the only way they can help?

also from someone else:
Nope. I noticed they sync up and work just fine with the Chroma Visualizer via Spotify, a Chroma App connection, but just freeze on a color when running Wallpaper Engine, Outriders, or Divinity 2. I'll have to contact support on this as well as my phone has a camera.

so i guess it only does this on a lot of things but not all? since i can also confirm: overwatch,opera gx, wallpaper engine, elder scrolls online, trover saves the universe & ffxiv chromatics having the same issue

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Userlevel 5
Do you mind sharing your ticket number via PM? I can use that to review your previous interactions with our Support Team and get a better understanding of the situation. Let's pick it up from there.


*Thread locked to curb the conversation to PMs.