Not receiving Surround sound 7.1 Code after registration | Razer Insider

Not receiving Surround sound 7.1 Code after registration

  • 14 June 2021
  • 1 reply
  • 8 views

I just received my Kraken Ultimate headphones but they did not come with the activation code for the 7.1 Surround Sound/THX Spatial Audio feature in them. As the instructions said, I registered my device under my Razer ID but did not get an activation code. Help, please!

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1 Reply

Userlevel 7
Please send me the serial number of the headset and the email address you used to register the device, along with a copy of the proof of purchase. I can use those to submit a code generation request on your behalf if there isn't a code linked to the account yet. For now, check your spam, junk, and promotions folder.

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