Note regarding the Razer Raiju Ultimate and Tournament Edition

And when I saw this topic I had hoped you’d come to terms with yourself to issue a massive recall of all older Razer Raiju Ultimate units not having 1.04 firmware... 1.03 doesn’t solve what most people struggled with, namely the stick drift n deadzone issues..

 

Yes. They are not being as transparent as they should be. They need to step up and fix the issue. I'm not sure why they are trying to sweep this under the rug. If they owned up, replaced the Gen 1 with the Gen 2 version (1.04), their rep would be back. But, it's been a complete shit show the way they are handling it. I was told to send mine back to the reseller. The only options I have is to get my money back or another 1st gen controller, which WILL have the same issue.

Not sure if Razer is doing this to try to sweep it under the rug to please investors or what. But, in the long run, this will hurt them more than just admitting it's an issue. It's obvious it isn't a software issue since blowing air in the sticks will fix the issue for a few hours. It's a hardware issue. They aren't talking about the new 1.04 that much. Just that it's a new manufacturing process. That means the gen 1 controllers are plainly defective. I asked if I could RMA or just order a new one from the store and I was told there is no guarantee the 1.04 version. My question is, why on Earth would they sell the older versions knowing that they don't work?

This how mess is crazy as hell.

 

This firmware is still broken. I get stick drift wired. What happened to the new batch of 1.04 controllers?

 

They don't really talk about them. Since it requires a new manufacuting process, that would mean they would have to replace your controller to actually fix it. 1.04 doesn't fix the issue, it's the change in the controller, which they want come out and say. It's sad.

Check out Astro C40. It's coming out in March. I really like Razer's products, but I'm done with them due to the poor way of them handeling this situatiuon. Bad customer service doesn't even start to cover it. At least with companies AT&T, you'll eventually get some sort of solution.

 

I got one, as the CS agent confirmed I will 100% sure get one

Proof

 

1.03 doesn't really work for me. now I am turning left way faster than I am turning right in battlefield.....

 

Mu first Raiju TE had similar issues, the left stick had to the left a HUGE dead zone, and it was in the neutral position drifting to the right. The second one had the same with the right stick. Now, the new one, 1.04 doesnt still have any issues

 

This piece of garbage is not working as supossed to after several updates. Razer is not answering to my emails. In my opinion people should to something about it. I recorded a short video providing the both stick issue. The funniest thing is that this is my 4th replacement... Still impossible to play the games with it.

 

Sorry you're still having problems @OrchidbizRUBY943 can you tell me if your Raiju is on 1.04?

 

Hello everyone, I am from Taiwan, my English is not good, I can only use GOOGLE translation. My RAZER RAIJU TE has stick drift, version 1.03. RAZER's service in Taiwan is not so complete, so I need assistance. I know I can't get RMA, so I need v1.04 update to update my RAZER RAIJU TE

 

Hi,
I updated it after your posted about update so it is 1.03. This update make things worse than before. Yesterday I opened new case about my RMA. Hope that you will make things better with new unit.

 

I've been waiting to hear back from Tier 2 support for several days. Something like this shouldn't take so long.

 

Where did you get it tho? I cant find it anywhere else.

 

I bought the ultimate raiju in poland, after returning to the shop for a complaint 3 weeks later I got information from the controller is not repairable and there will be money back!