Now Available | Razer Goliathus Extended Chroma

Discussion in 'Mice and Surfaces' started by technokat, Mar 27, 2018.

  1. kostasaggelis04

    kostasaggelis04 New Member

    this is mine looks after a few hours of game playing...
    can someone tell me what to do?

    Attached Files:

  2. Shripo

    Shripo New Member

    Hello @kostasaggelis04 I had the exact same problem and all I did was return it and get my money back,
    there is no way to fix it and is a common problem. Here is the video I sent to Razer and they said that I
    cant fix it. :slightly_sad: Sorry to say that :slightly_sad:
    Link to video :
    ARMOR_152 and Remanuel94 like this.
  3. BlackFireDragon

    BlackFireDragon Active Member

    Send to warranty or if you can replace in store where you buy it. I use the same mousepad for months and first time i see something like that.
  4. VoorheesMMA

    VoorheesMMA Well-Known Member

    man that sucks bro , i have the firefly hard and i was thinking about getting this but seems like more of a hassle then anything.
  5. DesertStorm9847

    DesertStorm9847 New Member

    This looks really cool. Especially if the mousepad lights can be tuned to your game. (Health, when damage is taken, ambient light, etc.)
    Kenserky likes this.
  6. SchickHydro5Razor

    SchickHydro5Razor New Member

    I am honestly thinking of buying one of these, but now i'm not sure because of these issues. Should I do though? I want to build the biggest chroma setup in 2019 - Future.
  7. brlowe

    brlowe New Member

    I have had mine for a few months now and had no issues with it. I like it.
  8. BlackFireDragon

    BlackFireDragon Active Member

    I can say you this this is not a common issue with this so dont worry if you get issue you always can return and later send to warranty but i dont think you will get any problem with this mousepad.
  9. marsh.

    marsh. New Member

    opened mine up today and no lighting and not being picked up by any synapse SW. totally new rig and no way to get this thing to work..

    any ideas how i can get this thing to work please
  10. marsh.

    marsh. New Member

  11. marsh.

    marsh. New Member

    Just opened mine after building a new rig and it doesn't get detected in the synapse 2.0 or 3.0 and no light at all in any pc.

    tried removing all software and reinstalling it and no changes, there is no way in the synapse SW that allows you to manually scan for new hardware.. what can i do ? guessing i gotta send it back?

    DOA on a product is no a good start, i own so many of your products but the reliability and now this is really making me rethink my next purchases.
  12. BlackFireDragon

    BlackFireDragon Active Member

    First you use synapse 3 ? and second thing you try connect mousepad to difrent pc and see if the issue is also there ?
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