One key activates two keys

Discussion in 'Razer Support' started by WeabooGod, Sep 23, 2019.

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  1. WeabooGod

    WeabooGod New Member

    So I've had this one Razer Cynosa Chroma Pro keyboard for a while, and it's been doing this for a couple of months after I got it, when I press the E key it also triggers R yet when I press R it doesn't activate E. I've checked Macros and it doesn't seem to be one that'd do this. Another thing I've done is I checked the key default using Synapse but it's just E. I've tried cleaning the keys but yet to no avail.
    I've tried:
    Cleaning Keys
    Setting up a macro for 'E' that didn't work. (Supposed to activate Backspace, kinda worked but it only deleted the E.

    I'm really open to suggestions guys.
    Quick update: I think it's a physical problem that's causing it.
    Last edited: Sep 23, 2019
  2. WeabooGod

    WeabooGod New Member

    I was thinking of cracking open the keyboard itself but I have no skills when it comers to actual tech maintenance.
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Does this happen with and without Synapse running in the background? In any case, please PM me the serial number of your keyboard so I can look into possible firmware fixes.
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