Order Received/Processing | Razer Insider

Order Received/Processing

  • 18 November 2019
  • 5 replies
  • 37 views
A
So on Nov. 8th, I put an order in for the Razer Stealth. Only to find 8 DAYS later, they canceled my order with no email or information telling me. So 2 days ago, I placed the order again (since it never charged my card) and the progress of the order has been stuck on received after 2 days. It hasn’t even processed the order, yet alone sent me and email saying the received it. This is super frustrating because we called the bank and they said they never cancelled the purchase. It is like Razer refuses to even process my order, as this is the second time this happened.

Does this happen to anyone else??? I tried calling customer service to ask wtf is going on with the order and was put on hold for 2 HOURS.
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5 Replies

Razer.Speedcr0ss
Userlevel 7
Hey there! Thanks for posting your concern here. Apologies for the inconvenience. I recommend that you contact our live Customer Service Team via chat by clicking this link: https://support.razer.com/contact-support. Please ensure to select your preferred country by clicking the top-right button. Feel free to send me a PM should you need additional assistance.
M
I just happened to me last night (2nd of December 2019) when I ordered a laptop. I finally managed to start and case and received an email later last night informing me that they would get back to me momentarily. The following day nothing has happened and I feel that they do not want my business or they are incompetent.
Razer.Speedcr0ss
Userlevel 7
Marcusd9
I just happened to me last night (2nd of December 2019) when I ordered a laptop. I finally managed to start and case and received an email later last night informing me that they would get back to me momentarily. The following day nothing has happened and I feel that they do not want my business or they are incompetent.


That's a bummer. Sorry for the inconvenience. Please send me a PM together with your case number or email address so I can check its progress. Let's continue from there.
M
The case no. is (*Removed for security purpose). My email is: (*Removed for security purpose)
Razer.Speedcr0ss
Userlevel 7
Marcusd9
The case no. is (*Removed for security purpose). My email is: (*Removed for security purpose)


Hi there! I removed your details as part of our privacy policy. Please click send me a PM together with your order number by clicking this link: https://insider.razer.com/index.php?conversations/add&to=razer.speedcr0ss. Let's continue from there.
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