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Oreo 8.1 update Audio issue

Discussion in 'General Q&A' started by sharpMagentaDyegarden931, May 1, 2018.

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  1. After updating my Razer phone to Oreo 8.1, I tried playing the usual game I have been playing. (lineage 2 Revolution) The game started normally until when the game is loaded and I start playing. The sound effect suddenly mute with only the background music playing. I check the game setting and everything was normal. the game went on with no audio playback and once in a while, the audio comes and then disappear.
    At first, I thought it could be the speaker is failing, I tried loading some music while the game is ongoing, the music playback normally and loud. But after a while, I notice some of the songs playback was different, the tone was somehow different. Again I test on youtube and Netflix the audio playback was perfect no issue.
    I tried playing other games and the same thing happen some sound effect is muted while background music is present.
    I tried resetting my phone setting and even went to the extend to factory reset. None works
    I read from the web that many are facing issue with the 8.1 rollouts but mostly are SIM issue with minimum feedback on audio.
    I have been playing my game for 2 weeks without audio. I tried contacting support team but it came to an end when my reply was not delivered via email. Maybe inbox full or server cannot handle large amount of feedback at this moment)
    Can Razer please respond with a list of acknowledged problems so that we user can be kept updated about which problem is going to be fixed and if our problem is made known.
    Thank you
    jv959 likes this.
  2. Love46patel

    Love46patel Active Member

    It wrong thread
    Its for Nextbit robin
    jv959 likes this.
  3. Kantana

    Kantana New Member

    Wrong forum but there is new Razer phone update MR1, try that and let me know if the sound returns.
    jv959 likes this.
  4. 8290806969

    8290806969 New Member

    How to update Android version prior in my nextbit Robin?
    Please guide me. And send a updation video.
    jv959 likes this.
  5. AmanOO7

    AmanOO7 New Member

    Reinstall your Game. Thanks
    jv959 likes this.
  6. Yup updated and it is still facing issue with audio. apparently, the game developer suspect it could be compatibility issue rather than hardware. How can we provide details like this to Razer so that they can look into the compatibility problem?

    Thanks for your advice, unfortunately, reinstalling the game does not seem to resolve the issue. The game developer has responded saying it could be a compatibility problem.
    Last edited by a moderator: Sep 4, 2018
  7. AmanOO7

    AmanOO7 New Member

    Mmm...! If you facing the same issue with other game then please Disable the Audio FX/ Equalizer features. or reset your phone or try to reinstall the stock os. I know It's quite buggy update for Razer phone.
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