Ornata chroma LED problem

Discussion in 'Razer Support' started by Drachula, Sep 20, 2018.

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  1. Drachula

    Drachula New Member

    Just after booting up my computer after changing the motherboard, i realized that only half of the LEDs on my Ornata chroma were actually lighting up. I tried googling it, but i couldn't find anyone with a similar problem. I tried uninstalling synapse, resetting my usb drivers, but nothing seems to work. Can somebody help please?
     
  2. FirePenguin

    FirePenguin Well-Known Member

    Hi!

    Is it still not lighting up even when Synapse is not running? Also, have you tried using it on a different computer?
     
    freakydoctor likes this.
  3. Drachula

    Drachula New Member

    Nope, i tried plugging it in to a computer without synapse, but there was still only light on one half.
     
  4. FirePenguin

    FirePenguin Well-Known Member

    Can you post a photo of the keyboard?
     
    freakydoctor likes this.
  5. Drachula

    Drachula New Member

    [​IMG]
     
  6. FirePenguin

    FirePenguin Well-Known Member

    o_O. That does not look good. You mentioned this happened when you swapped out the motherboard? Did any other peripherals or PC components experience issues?
     
    freakydoctor likes this.
  7. Drachula

    Drachula New Member

    Nope, i also tried using it on a laptop that didn’t have any razer software, but i still encountered the same problem with only half of the leds working.
     
  8. FirePenguin

    FirePenguin Well-Known Member

    Please send me a PM with the product and serial number of your keyboard.

    Please include a link to this post for reference.
     
    freakydoctor likes this.
  9. Drachula

    Drachula New Member

    Where should i send it?
     
  10. FirePenguin

    FirePenguin Well-Known Member

    You can send me a PM :)
     
    freakydoctor likes this.
  11. Drachula

    Drachula New Member

    Email then or are the conversation option on this site private?
     
  12. FirePenguin

    FirePenguin Well-Known Member

    The conversations are private :)
     
    freakydoctor likes this.
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