Ornata chroma - row of keys from 1 to « stopped working

Discussion in 'Razer Support' started by DrJeckyl, Oct 28, 2020.

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  1. DrJeckyl

    DrJeckyl New Member

    the row of keys on top for the numbers and also the ? and » keys do not work, not even using shif key. Strangely \ key (the one more on the left) still works. Tried it on 2 other computers and it's the same.
    Light working, just not getting any response from them.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your keyboard's concern here. Have you tried resetting the keyboard via Razer Synapse 3.0 settings? Should the issue persists, please follow the steps on this link and see if it helps.
     
  3. DrJeckyl

    DrJeckyl New Member

    Hi, thank you for the reply. Yes and yes, tried all of those suggestions already and same thing... :frown_:
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I see. As I mentioned on this thread, when and where did you buy the keyboard? Also, what region/country are you from?
     
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