Ornata V2 Play/Pause button no longer works

Discussion in 'Razer Support' started by Benign_Gamer, May 18, 2021.

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  1. Benign_Gamer

    Benign_Gamer New Member

    Hi everyone,

    I have an issue with the play/pause button on my Razer Ornata V2 (simply doesn't work). All other multimedia buttons work and if I remap the Play/'Pause button to skip to the next track, for example, and remap the skip next track button to play/pause then the play button will work as the skip track and the skip track button will become useless.

    Apologies if this sounds a little confusing, but I'm in a confused state. If you need me to elaborate a little better then I can give it my best.

    Thanks for any help in advance, any suggestions would be greatly appreciated.
     
    Benign_Gamer, May 18, 2021
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  2. Teslamotorslover06

    Teslamotorslover06 Member

    Hi! Sometimes the Profiles can be messed up on multiple devices, so what I would do is delete the profile and create a new one and remap it. I have done this before and the problem was fixed. If the problem persists let me know and I will try my best to help!
     
    Teslamotorslover06, May 18, 2021
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  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Does the issue occur while Synapse 3.0 is closed or disabled? Try resetting your keys or create a new profile. If the issue persists while Synapse is on, let's isolate the problem by following the steps from this link.
     
    Razer.Speedcr0ss, Jun 6, 2021
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