Ornata V2 Play/Pause button no longer works

Discussion in 'Razer Support' started by Benign_Gamer, May 18, 2021.

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  1. Benign_Gamer

    Benign_Gamer New Member

    Hi everyone,

    I have an issue with the play/pause button on my Razer Ornata V2 (simply doesn't work). All other multimedia buttons work and if I remap the Play/'Pause button to skip to the next track, for example, and remap the skip next track button to play/pause then the play button will work as the skip track and the skip track button will become useless.

    Apologies if this sounds a little confusing, but I'm in a confused state. If you need me to elaborate a little better then I can give it my best.

    Thanks for any help in advance, any suggestions would be greatly appreciated.
     
  2. Hi! Sometimes the Profiles can be messed up on multiple devices, so what I would do is delete the profile and create a new one and remap it. I have done this before and the problem was fixed. If the problem persists let me know and I will try my best to help!
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Does the issue occur while Synapse 3.0 is closed or disabled? Try resetting your keys or create a new profile. If the issue persists while Synapse is on, let's isolate the problem by following the steps from this link.
     
  4. Benign_Gamer

    Benign_Gamer New Member

    So I only just remembered i posted on here over a month ago, still had no luck until i came back to this forum

    I've tried exiting synapse 3.0 and that allowed the multimedia button to function as normal. However, I wanted to keep my custom lighting running as normal and if I exit Synapse it reverts back to the normal lighting.

    Do you have any other suggestions? Any way i can use the buttons as their function and keep my lighting as normal?

    P.S I also tried creating a new profile, this still has the same issue.
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. I suggest repairing your Razer Synapse 3.0 by following the steps from this link. Once done, please log in as a guest user and test if the behavior persists. Otherwise, submit a case or send me a PM. I'll be locking this thread to divert our conversation privately.
     
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