Orochi V2 not waking up | Razer Insider

Orochi V2 not waking up

  • 11 September 2022
  • 5 replies
  • 599 views
H
Hello,
I've been using Orochi V2 for 1 year and I love it. But recently I encountered some problem when the mouse is sleeping while using 2.4ghz mode. I've tried using all the method in the forum but my mouse still not working. I hope this is not some hardware issue because I love this mouse so much.
Thank you.
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5 Replies

Razer.Speedcr0ss
Userlevel 7
hitvisionYaleBlue217
Hello,
I've been using Orochi V2 for 1 year and I love it. But recently I encountered some problem when the mouse is sleeping while using 2.4ghz mode. I've tried using all the method in the forum but my mouse still not working. I hope this is not some hardware issue because I love this mouse so much.
Thank you.


Does it happen while connected/paired to another USB port or computer? Ensure that the device's firmware is updated as well.
H
I'm only connecting to my pc and yes I've updated my firmware.
Razer.Speedcr0ss
Userlevel 7
hitvisionYaleBlue217
I'm only connecting to my pc and yes I've updated my firmware.


Were you able to download and install the Razer Mouse Pairing Utility? Please replicate the issue while connected to another computer too.
H
I just switched to Bluetooth mode today, and my orochi v2 won't wake up from Bluetooth sleep. I turned off my computer's Bluetooth, and turned off the mouse, waited 30 seconds, turned both back on, and it still took a good minute omegle for the mouse to reconnect.
Razer.Speedcr0ss
Userlevel 7
HumeleJotesane
I just switched to Bluetooth mode today, and my orochi v2 won't wake up from Bluetooth sleep. I turned off my computer's Bluetooth, and turned off the mouse, waited 30 seconds, turned both back on, and it still took a good minute for the mouse to reconnect.


If you have followed the steps mentioned above, I suggest contacting our Support Team through this link or requesting a warranty claim from where you bought the mouse. Feel free to send me a ping or visit our self-help options should you have other questions or concerns.
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