Hi, I saw Osu! was one of the supported games but Cortex didn't find it.
I added Osu! on the cortex but it is still not supporting by cortex.
I don't get what is the issue here.
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A
Hey there,
Thank you for posting Cortex's concern here. My name is Michelle from the Razer Cortex technical support team. I will be your technical buddy for today.
After confirming Osu indeed is a supported game in Cortex. We doubt that this issue occurred due to the way you added this game to Cortex 'MY LIBRARY'.
Cortex enables our users to add their games in two ways, one is adding games manually by clicking the button with the add icon on 'MY LIBRARY' page, the other is scanning the games on your PC automatically by clicking the scan button on 'MY LIBRARY' page.
This issue may happen when users add their games manually to the library. Here could you let us know in which way you added Osu to Cortex 'MY LIBRARY'?
If you added Osu manually by clicking the '+' button, please try to remove this game first. then, click the scan button to re-add this game to your library. To remove this game from your list, please move your mouse on Osu and click the 'View dashboard' button, finally delete the game from your list by clicking the delete icon which is at the top of the page.
If you added Osu by clicking the scan button, could you PM us your Cortex logs for us to isolate the concern?
Please check out the below images to know how to remove this game and re-add it by scanning.
We will be looking forward to your reply soon. Thank you!
Best regards,
Michelle Chang
Razer Cortex PC Team
Thank you for posting Cortex's concern here. My name is Michelle from the Razer Cortex technical support team. I will be your technical buddy for today.
After confirming Osu indeed is a supported game in Cortex. We doubt that this issue occurred due to the way you added this game to Cortex 'MY LIBRARY'.
Cortex enables our users to add their games in two ways, one is adding games manually by clicking the button with the add icon on 'MY LIBRARY' page, the other is scanning the games on your PC automatically by clicking the scan button on 'MY LIBRARY' page.
This issue may happen when users add their games manually to the library. Here could you let us know in which way you added Osu to Cortex 'MY LIBRARY'?
If you added Osu manually by clicking the '+' button, please try to remove this game first. then, click the scan button to re-add this game to your library. To remove this game from your list, please move your mouse on Osu and click the 'View dashboard' button, finally delete the game from your list by clicking the delete icon which is at the top of the page.
If you added Osu by clicking the scan button, could you PM us your Cortex logs for us to isolate the concern?
Please check out the below images to know how to remove this game and re-add it by scanning.
We will be looking forward to your reply soon. Thank you!
Best regards,
Michelle Chang
Razer Cortex PC Team
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