Pass through charging works but controller is not usable.

Discussion in 'Razer Support' started by peecock, Apr 14, 2021.

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  1. peecock

    peecock New Member

    Phone: OnePlus 7 pro
    OS: OxygenOS/Android 10 (All updated.)
    Controller: Razer Kishi

    Dear Fellow enthusiasts at Razer,

    I am from India and bought the Razer Kishi from amazon.in 's official razer store page.

    The controller looks and feels fabulous but I seem to have a problem with pass through charging.

    On connecting the charging cable into Kishi, the controller goes offline (The Kishi app also says no controller detected) even though the device starts charging through Kishi.

    Please let me know if I am doing some thing wrong.

    Please tell me what I can do to solve this. Would be very grateful.

    PS: It took me some time to save the money up for buying the Kishi. I really want it to work well as it is supposed to. CRYING :slightly_sad:
     
    peecock, Apr 14, 2021
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  2. LAZ_EPHsix11

    LAZ_EPHsix11 New Member

    I have the same issue with mine.
     
    LAZ_EPHsix11, Apr 14, 2021
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  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This is not something that can be fixed by a firmware update, as this is an Oxygen OS limitation. They have their own implementation of the USB-C port and charging.
     
    Razer.Caziel, Apr 14, 2021
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  4. LAZ_EPHsix11

    LAZ_EPHsix11 New Member

    I have a Motorola do you know if Motorola is supported and if not what is. I have a moto g stylus and can't get it to do pass through charging.
     
    LAZ_EPHsix11, Apr 15, 2021
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  5. Kay20

    Kay20 New Member

    Did they fix it for you? I have the moto g7 power so I am worried about the same thing.
     
    Kay20, May 4, 2021
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  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    As far as I know, passthrough charging isn't possible for phones that only go up to Android 9. It's more of hardware + OS limitation than anything else.
     
    Razer.Caziel, May 4, 2021
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  7. Gef_Buneri

    Gef_Buneri New Member

    Lol, just purchased a Kishi for Android and now I discovered that the most useful feature (passthtough charging) can't be used while playing. Lucky me I can send it back to retailer.
     
    Gef_Buneri, Jul 14, 2021
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