Pay to Play doesn't work, it doesn't count my playing time.

Discussion in 'Razer Cortex' started by mktiger, Oct 2, 2021.

  1. mktiger

    mktiger New Member

    I have a problem with getting points for playing Razer Cortex. So far, everything was counting without a problem. When a new Paid to Play game, Team Fortress 2, came out, Cortex was not counting down on my playing time. It does not add any points. Reinstalling Razer Cortex didn't help. Recently, I was exchanging points for a coupon. Where to look for the cause?
     
  2. SpanishReddatahead357

    SpanishReddatahead357 Well-Known Member

    1) Try opening Razer Cortex with "run as administrator" for all of the steps.
    2) Launch the game from the rewards menu.
    3) If step 2 doesn't work launch the game from steam while Razer Cortex is on.
    4) If step 2&3 doesn't work launch the game from "game booster" menu.

    I didn't try them lately but they used to work like a month ago.
     
    Last edited: Oct 2, 2021
    pancholr likes this.
  3. mktiger

    mktiger New Member

    Unfortunately, nothing helps. I am not getting points when I start the game. After the end, the Cortex rewards tab appears, but the points are not scored. The previous game worked fine.
     
  4. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

    Here could you let me know that whether the gameplay time of other games supported in Paid to Play is normal? Each week, we support one free game. You can give it a try.

    Since Razer Cortex was reinstalled, we cannot find any valuable information to investigate. Please PM us your Cortex logs before reinstallation when you encounter an issue next time.

    I have PMed you a simple guide to help you collect your Cortex logs, please check it.

    Thank you!

    Michelle
     
    pancholr likes this.
  5. mktiger

    mktiger New Member

    Problem was with Team Fortress 2. Now everything work fine. When I play Brawlhalla, rewards me with Silver Points
     
  6. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    That is great! Have a wonderful day!

    Michelle
     
  7. I am trying to have hrs tracked for Squad Season 8 and it doesn't do it at all.
     
  8. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex PC technical support team. I will be very delighted to assist you with your issue.

    Here could you please try the below method?
    1. Please exit Razer Cortex.
    2. Restart 'Razer Game Manager Service' in 'Task Manager'-'Services'.
    3. Launch Razer Cortex again.
    Then, play the game for at least 5 minutes, and check on the leaderboard to see whether the gameplay time is tracked.

    If this issue persists, please feel free to provide us with the Cortex logs for further investigation. I have PMed you a simple guide to help you collect and upload your Cortex logs.

    You also can visit our Gameplay Time Troubleshooting page to do quick self-support.

    Best regards,
    Michelle
     

    Attached Files:

  9. mktiger

    mktiger New Member

    Another game that doesn't count in "PAID TO PLAY". Conqueror's Blade. I think the problem is that the game does not start directly via STEAM, but via My.Games. When I run through the REWARDS tab, I have the message: There was an error processing the user's request The product is currently unavailable in your region When I run through GAME BOOSTER, I do not count the points for "PAID TO PLAY"
     
    Sliproach likes this.
  10. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for bringing this issue to us here. Our engineering team is trying to fix this issue now. We will update you when we figure out the resolution.

    Thank you for your patience!

    Michelle
     
  11. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    We have fixed this issue. Could you please try playing this game again and launch it from the Paid to Play page to see whether this issue persists?

    Thank you very much!

    Michelle
     
  12. osnabb

    osnabb Member

    Conqueror's Blade isn't working for me, but I think that's because Cortex is linking to this version of the game: https://store.steampowered.com/app/835570/Conquerors_Blade/
    That version isn't available in my region.

    https://store.steampowered.com/app/905370/Conquerors_Blade/ is available in my region, is detected by Cortex but not earning silver (and the paid to play page isn't allowing me to launch it).
     
    Sliproach and atn4353 like this.
  13. Sliproach

    Sliproach Active Member

    Also having a issue with Conqueror's Blade not tracking, and when attempting to launch from rewards tab i'm also getting not available in my region message on the steam page.

    @osnabb I'm also having this issue, but just to add when i downloaded the game the link on the rewards page took me to the version for my country, but now your linked to a different version of the game like you linked.
     
    Last edited: Nov 26, 2021 at 10:42 AM
  14. atn4353

    atn4353 Member

    Same issue... and so we were left without a lot of Silver. They put a store page that is restricted for most countries: https://steamdb.info/sub/448330/
     
  15. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey @osnabb @Sliproach @atn4353 ,

    Thank you very much for sharing so important information for us to further investigate this issue.

    Yes, you are right. This game has two versions on steam. Both have a region restriction. Cortex only supports the first version. That is why the game is supported but you cannot launch it from Razer Cortex Paid to Play page.

    https://store.steampowered.com/app/835570/Conquerors_Blade/
    https://store.steampowered.com/app/905370/Conquerors_Blade/

    Please try and play another free game featured this week Aim Lab to win Razer Silver. We apologize for any inconvenience this issue has caused you!

    Thank you for all the efforts you have made to support us. Please feel free to let us know if you need further assistance.

    Michelle
     
    Sliproach and atn4353 like this.
  16. Sliproach

    Sliproach Active Member

    @Michelle-RazerCortex Aim lab is working fine shame it only started earning silver today an we missed out on the bonus silver over the week end. Thank you for your help and looking into the issue for us Michelle
     
  17. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Thank you for your understanding and patience. Please feel free to let us know if you need further assistance.

    Michelle
     
    Sliproach likes this.
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