Pay to Play doesn't work, it doesn't count my playing time.
Userlevel 5
I have a problem with getting points for playing Razer Cortex. So far, everything was counting without a problem. When a new Paid to Play game, Team Fortress 2, came out, Cortex was not counting down on my playing time. It does not add any points. Reinstalling Razer Cortex didn't help. Recently, I was exchanging points for a coupon. Where to look for the cause?
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1) Try opening Razer Cortex with "run as administrator" for all of the steps.
2) Launch the game from the rewards menu.
3) If step 2 doesn't work launch the game from steam while Razer Cortex is on.
4) If step 2&3 doesn't work launch the game from "game booster" menu.
I didn't try them lately but they used to work like a month ago.
2) Launch the game from the rewards menu.
3) If step 2 doesn't work launch the game from steam while Razer Cortex is on.
4) If step 2&3 doesn't work launch the game from "game booster" menu.
I didn't try them lately but they used to work like a month ago.
Userlevel 5
Unfortunately, nothing helps. I am not getting points when I start the game. After the end, the Cortex rewards tab appears, but the points are not scored. The previous game worked fine.
A
Hey there!
Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.
Here could you let me know that whether the gameplay time of other games supported in Paid to Play is normal? Each week, we support one free game. You can give it a try.
Since Razer Cortex was reinstalled, we cannot find any valuable information to investigate. Please PM us your Cortex logs before reinstallation when you encounter an issue next time.
I have PMed you a simple guide to help you collect your Cortex logs, please check it.
Thank you!
Michelle
Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.
Here could you let me know that whether the gameplay time of other games supported in Paid to Play is normal? Each week, we support one free game. You can give it a try.
Since Razer Cortex was reinstalled, we cannot find any valuable information to investigate. Please PM us your Cortex logs before reinstallation when you encounter an issue next time.
I have PMed you a simple guide to help you collect your Cortex logs, please check it.
Thank you!
Michelle
Userlevel 5
Michelle-RazerCortex
Hey there!
Thank you very much for sharing your issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.
Here could you let me know that whether the gameplay time of other games supported in Paid to Play is normal? Each week, we support one free game. You can give it a try.
Since Razer Cortex was reinstalled, we cannot find any valuable information to investigate. Please PM us your Cortex logs before reinstallation when you encounter an issue next time.
I have PMed you a simple guide to help you collect your Cortex logs, please check it.
Thank you!
Michelle
Problem was with Team Fortress 2. Now everything work fine. When I play Brawlhalla, rewards me with Silver Points
A
That is great! Have a wonderful day!
Michelle
Michelle
I am trying to have hrs tracked for Squad Season 8 and it doesn't do it at all.
A
SassySistersEasyEmily
I am trying to have hrs tracked for Squad Season 8 and it doesn't do it at all.
Hey there!
Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex PC technical support team. I will be very delighted to assist you with your issue.
Here could you please try the below method?
- Please exit Razer Cortex.
- Restart 'Razer Game Manager Service' in 'Task Manager'-'Services'.
- Launch Razer Cortex again.
Then, play the game for at least 5 minutes, and check on the leaderboard to see whether the gameplay time is tracked.
If this issue persists, please feel free to provide us with the Cortex logs for further investigation. I have PMed you a simple guide to help you collect and upload your Cortex logs.
You also can visit our Gameplay Time Troubleshooting page to do quick self-support.
Best regards,
Michelle
Userlevel 5
Another game that doesn't count in "PAID TO PLAY". Conqueror's Blade. I think the problem is that the game does not start directly via STEAM, but via My.Games. When I run through the REWARDS tab, I have the message: There was an error processing the user's request The product is currently unavailable in your region When I run through GAME BOOSTER, I do not count the points for "PAID TO PLAY"
A
Hey there!
Thank you very much for bringing this issue to us here. Our engineering team is trying to fix this issue now. We will update you when we figure out the resolution.
Thank you for your patience!
Michelle
Thank you very much for bringing this issue to us here. Our engineering team is trying to fix this issue now. We will update you when we figure out the resolution.
Thank you for your patience!
Michelle
A
mktiger
Another game that doesn't count in "PAID TO PLAY". Conqueror's Blade. I think the problem is that the game does not start directly via STEAM, but via My.Games. When I run through the REWARDS tab, I have the message: There was an error processing the user's request The product is currently unavailable in your region When I run through GAME BOOSTER, I do not count the points for "PAID TO PLAY"
Hey there!
We have fixed this issue. Could you please try playing this game again and launch it from the Paid to Play page to see whether this issue persists?
Thank you very much!
Michelle
Michelle-RazerCortex
Hey there!
We have fixed this issue. Could you please try playing this game again and launch it from the Paid to Play page to see whether this issue persists?
Thank you very much!
Michelle
Conqueror's Blade isn't working for me, but I think that's because Cortex is linking to this version of the game: https://store.steampowered.com/app/835570/Conquerors_Blade/
That version isn't available in my region.
https://store.steampowered.com/app/905370/Conquerors_Blade/ is available in my region, is detected by Cortex but not earning silver (and the paid to play page isn't allowing me to launch it).
Userlevel 7
mktiger
Another game that doesn't count in "PAID TO PLAY". Conqueror's Blade. I think the problem is that the game does not start directly via STEAM, but via My.Games. When I run through the REWARDS tab, I have the message: There was an error processing the user's request The product is currently unavailable in your region When I run through GAME BOOSTER, I do not count the points for "PAID TO PLAY"
Also having a issue with Conqueror's Blade not tracking, and when attempting to launch from rewards tab i'm also getting not available in my region message on the steam page.
@osnabb I'm also having this issue, but just to add when i downloaded the game the link on the rewards page took me to the version for my country, but now your linked to a different version of the game like you linked.
Userlevel 6
Sliproach
Also having a issue with Conqueror's Blade not tracking, and when attempting to launch from rewards tab i'm also getting not available in my region message on the steam page.
@osnabb I'm also having this issue, but just to add when i downloaded the game the link on the rewards page took me to the version for my country, but now your linked to a different version of the game like you linked.
Same issue... and so we were left without a lot of Silver. They put a store page that is restricted for most countries: https://steamdb.info/sub/448330/
A
Hey @osnabb @Sliproach @atn4353 ,
Thank you very much for sharing so important information for us to further investigate this issue.
Yes, you are right. This game has two versions on steam. Both have a region restriction. Cortex only supports the first version. That is why the game is supported but you cannot launch it from Razer Cortex Paid to Play page.
https://store.steampowered.com/app/835570/Conquerors_Blade/
https://store.steampowered.com/app/905370/Conquerors_Blade/
Please try and play another free game featured this week Aim Lab to win Razer Silver. We apologize for any inconvenience this issue has caused you!
Thank you for all the efforts you have made to support us. Please feel free to let us know if you need further assistance.
Michelle
Thank you very much for sharing so important information for us to further investigate this issue.
Yes, you are right. This game has two versions on steam. Both have a region restriction. Cortex only supports the first version. That is why the game is supported but you cannot launch it from Razer Cortex Paid to Play page.
https://store.steampowered.com/app/835570/Conquerors_Blade/
https://store.steampowered.com/app/905370/Conquerors_Blade/
Please try and play another free game featured this week Aim Lab to win Razer Silver. We apologize for any inconvenience this issue has caused you!
Thank you for all the efforts you have made to support us. Please feel free to let us know if you need further assistance.
Michelle
Userlevel 7
@Michelle-RazerCortex Aim lab is working fine shame it only started earning silver today an we missed out on the bonus silver over the week end. Thank you for your help and looking into the issue for us Michelle
A
Sliproach
@Michelle-RazerCortex Aim lab is working fine shame it only started earning silver today an we missed out on the bonus silver over the week end. Thank you for your help and looking into the issue for us Michelle
Thank you for your understanding and patience. Please feel free to let us know if you need further assistance.
Michelle
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