Hi I've had this issue ever since I got my laptop. at the USB-C end where the charger connects to the computer if that is bumped or pulled out there's like a 70% chance my laptop will automatically shutdown. the screen just goes black. I'm wondering if this has been reported in the past and if there is any help I can get. it doesn't seem to be affected by how long the laptop has been running or my power settings (when to go to sleep etc)
Thankyou
This topic has been closed for comments
this.is.my.name
Hi I've had this issue ever since I got my laptop. at the USB-C end where the charger connects to the computer if that is bumped or pulled out there's like a 70% chance my laptop will automatically shutdown. the screen just goes black. I'm wondering if this has been reported in the past and if there is any help I can get. it doesn't seem to be affected by how long the laptop has been running or my power settings (when to go to sleep etc)
Thankyou
That's odd. The laptop could have a physical issue. Can it still hold battery power, or does it only power when plugged into the power adapter? If that is the case, please perform the steps from this link. Otherwise, send me a PM or submit a case to our Support Team. I'll be locking this thread now.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.