Performance pushed to the edge | The Razer Blade Pro 17

Discussion in 'Systems' started by Razer.WolfPack, Apr 23, 2019.

  1. Loyri

    Loyri New Member

    I did buy this super awesome notebook. But everything took a bad turn.

    After I started it up and did all the updates, I was finally ready to try some first game.
    First start of a game and I received a BSOD. Now follows a colorful choice of all kinds of BSOD messages, driver installs and windows updates, windows resets. Nothing works. Clearly something is wrong with the GPU, because as soon as I start any program which requires some kind of graphic power, the BSODs begin.
    While Razer Support T1 was very friendly and patient and covering all the basics, the case was escalated to T2.
    I thought: "great, now some serious troubleshooting will start".
    The only thing what started was waiting for a reply, which never came! more than a week has passed and no responses even after asking about the status. T1 support kept being friendly, but clearly their limit what they could help was reached.

    I endlessly tested scenarios when and how the BSODs show up and it is the GPU. I see three possibilities:
    a) the RTX is defective even before install
    b) the RTX is not properly connected to the mainboard
    c) the power supply is not properly connected to the RTX

    Since the problem only occurs when more power is required from the GPU, I am tending to c).
    At the moment, I can use the 3.3k Razer Blade Pro 17 to check my e-mails and browse the web.
    However, Razer Support keeps ignoring me and no offers of replacement or onsite support are given to me.

    I will wait until Monday, if I don´t get a reasonable plan of action how to fix this, I will return the Blade and look for a competitor solution.

    This has been a nightmare experience in customer support for me. I bought a super expensive premium product, for which my expectations where very high, and I was very badly disappointed in the product and in the high level support of Razer. Nothing against T1 support, you guys did great.

    To all of you who want to buy a Razer Blade Pro 17: Good luck to you that it is not faulty and that you don't need higher level support.

    angelbreathe likes this.
  2. Haseeb341

    Haseeb341 New Member

    Sell any car will give you CASH for your vehicle, and you get to Sell your car in Dubai in just 30 minutes
    angelbreathe likes this.
  3. Apexftw

    Apexftw New Member

    Great choice sticking around with the i7, i9 would be a total disaster. For me 4k resolution isn't necessary but for that price, it is indeed expensive.
    shahril_imra and angelbreathe like this.
  4. Stanull

    Stanull Active Member

    hope to own this one day
    shahril_imra likes this.
  5. WombatInCombat1911

    WombatInCombat1911 New Member

    Dude, this is just sick.
  6. Preystation

    Preystation Active Member

    Joikansai is the 4k120 one hdr10 capable? The old blade pro 4k was not (7820hk gtx 1080). No one at store in sf knows.
    shahril_imra likes this.
  7. Joikansai

    Joikansai Well-Known Member VANGUARD

    Idk unfortunately don’t have pro model. But @TK-1987 apparently has it you can try pm him.
    shahril_imra likes this.
  8. BoreClear

    BoreClear Member

    The only brand Laptop I would ever buy. Razer make great quality products.

    JOVSTA New Member

    What a powerfull creative workstation! Love it!
  10. PPMike007

    PPMike007 New Member

    What a great PC, it looks so small but powerful
  11. CreateStage

    CreateStage New Member

    Beautiful Machine! I'm still in love with my 2017 4K. I am wondering!? Can we add the Razer Core X Chroma with a matching 1080 to double the performance, or better yet, the rtx 2080TI ? I would totally utilize this system for work travel!
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