Problem:
I get video out through the USB-C port, and the keyboard and mouse work fine when the laptop lid is OPEN. However, when the laptop lid is CLOSED, after a few seconds the keyboard and mouse disconnect (and I get the Windows chime telling this). I never lose video out when this happens. The only way to reconnect is to unplug the hub, open the lid of the laptop, and reconnect the hub.
I have:
- Set power management to "Do Nothing" when the lid is closed.
- For all USB controllers, unchecked "Allow the computer to turn off this device to save power".
- Disabled, then uninstalled Razer Synapse.
- Uninstalled and reinstalled USB drivers.
This behavior does not happen if I just plug all peripherals directly into the pc. I have also experienced the SAME problem with one other self-powered USB-C hub from HP (my work dock).
I have no problems with the Anker hub on my work laptop (HP), so I doubt it is a defective hub.
I am not sure what other settings could be causing the USB-C port to partially stop reading inputs only when the laptop lid is closed. Remember, it keeps passing video and audio, I never lose those. Has anyone seen similar behavior, and do you have workaround suggestions?
Workaround:
Right now the only thing I can do is just leave the laptop lid cracked open whenever I am connected to the hub at my desk.