Please help -- Touchpad

Discussion in 'Razer Support' started by DarkOliveGreenwire931, Feb 12, 2021.

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  1. I just purchased a new Razer Blade 15 base model and the touchpad is almost unusable. When two-finger scrolling, the screen shutters and the cursor randomly moves throughout the screen. Not to mention, the left click doesn't always register as well, occasionally I have to click twice. It's really disappointing as my previous Razer 14 was the best laptop I've ever owned and lasted nearly 5 years.

    I've tried the usual tweaks to no avail, e.g., Touchpad/mouse Setting adjustments, driver reinstalls, windows updates, & even Regedit curtain tweaks.

    Any help would be appreciated. I would hate to return the laptop and get a Asus.

    Best,

    Jay
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Based on your description and the troubleshooting steps you've taken already, there is a good chance that this is a hardware issue. Do send me the serial number and a screenshot of your MSINFO32. I can use those to look into possible BIOS or firmware related solutions.

    *Thread locked to curb the conversation to PMs.
     
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