Please help... Tried to Cancel and then mysteriously you processed my order

Discussion in 'General Discussion' started by DROCK_IN_NC, Nov 11, 2016.

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  1. @Razer|WolfPack I am hoping you can help me here. I ordered the razer blade 1TB FHD back on OCT 2nd when the ship date was supposed to be Oct 25th. Then it moved to November 4th. Then last Friday on the 4th i received an email that it would ship on November 28th. I then sent a request on November 8th to cancel the order and placed an order at Amazon because I can't wait that long and they had it in stock. Yesterday I get a response that it couldn't be cancelled and it was being processed. I simply want it cancelled but I was charged this AM for the laptop. Can I just refuse the delivery? I am not trying to be difficult but I have to be honest the customer service has been really bad. Several emails have been completely ignored.
     
  2. Predator5

    Predator5 Well-Known Member

    Yeah, you can just refuse of the deliveries.

    That's one of Razer's weak points. Costumer service takes a long time to respond & etc.
    I really think Razer should invest/expand their costumer service.
     
  3. rushBrasstrend573

    rushBrasstrend573 New Member

    I'm in the same boat.

    I've been waiting to get this laptop and been monitoring stock in the webpage and stock in the Microsoft Store.

    Nov 6, I placed an order for a razer blade since it showed in stock and the MS store was out of them. After the 2 business days I received a backorder notification email. I immediately contacted support and asked if there was anything that could ship right away since I'll be out of the country for weeks and needed it before this weekend.

    Nov 9, I got a reply stating that they were out of stock on every variant and unable to expedite the process, to which I replied in seconds, from my own new Razer Blade I got from the MS store stating that I already had their product, purchased from one of their retailers, and to Cancel the order.

    Nov 10, I received another email stating that they would check the cancellation request AND to wait 2 more days for an update. (really?)

    Nov 11, I still hadn't heard anything, but I saw a pending charge on my credit card. I sent another email to ask them about the pending charge and to cancel the order, I already have the laptop.

    11:30 pm, Nov 11, I get a shipping confirmation email. WHAT!? the hell... it looks like I'll be on the same boat. Moreover, I will not be in town for weeks (but my apartment's office will of course accept packages in my name, right? what could possibly go wrong...?)

    Also I read another thread where the OP is talking about Razer losing the reception-denied-then-returned laptop in the warehouse... so what is the recommendation on this?

    BTW this whole 1 reply WAIT 2 DAYS MORE for any interaction is just nonsense. What do they have, 5 people and a notepad for CRM? This is the worst buying experience I've had in years.
     
  4. Jake146

    Jake146 New Member

    Exact same thing happened to me. I ordered a new 2016 Blade last month. I found it at Best Buy so I bought it and immediately canceled my order on a Tuesday . The order was still in the submitted status. Two days go by without a response Fromm Razer support. Then Thursday morning they tell me my order can't be canceled. I look at the status and it says under review. So then I looked up the definition of under review. It says you can make changes to your order.

    Long story short the laptop ships, I refuse it, and they have had it for a week without any emails or a credit back to my card. I sent them an email two days ago, still no response. They have till Monday or I am calling my credit card to dispute the charge. Razer products are great but their customer service sucks.

    If you can buy it from a retailer please do so, bad, bad, bad.
     
  5. Jaisani

    Jaisani Cat

    Hey guys, sorry to hear about this. If you guys could please contact me directly with your Case ID/Order Information. I'll be glad to help you guys out. :)

    Also if you have any other issues, please do contact our Support Team. :)

    I'll be locking this thread now. Just a friendly reminder, Razer Insider is not a support forum.

    Peace.
     
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