poor audio quality

Discussion in 'Razer Support' started by lasersho0t, Feb 1, 2022.

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  1. lasersho0t

    lasersho0t New Member

    hey everyone !
    i have a kraken tournament edition and the sound suddenly turn bad ... i've searched on the audio of windows nothing new, reboot my computer, delete and reinstall synapse and my drivers but nothing change ....

    i've tested the headset on another computer and work well ...
    i guess it's caused by synapse ... did someone have informations about that ?
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Are you referring to this model? Are you connecting the headset while using its USB audio controller? Does the issue happen while the headset is plugged in using its 3.5mm cable to your computer's port? Please update the headset firmware by clicking this link and see if it helps. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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