Problem LED (Keyboard) Warranty, help | Razer Insider

Problem LED (Keyboard) Warranty, help


Hello

A key that has problems with the led is covered by the warranty?
the white color recognizes it as pink and the yellow as orange, only in one key it passes.
I bought it 5 months ago at a local store

Sorry I used google Translate

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4 Replies

Userlevel 7
If I understand correctly, when you try to set the colour to white, the keyboard lights are pink? And when you try to set it to yellow, the keyboard lights are orange?
This could be a software issue, or, if it's a fault in your keyboard, it should be covered by warranty. Contact Razer Support.
Userlevel 7
Badge +1
It should be covered by warranty, as it's not functioning properly as it should. Make a paper documentation of your problem (and even print a photo of the faulty key led), and go to local store to RMA it.
JulianKapa
If I understand correctly, when you try to set the colour to white, the keyboard lights are pink? And when you try to set it to yellow, the keyboard lights are orange?
This could be a software issue, or, if it's a fault in your keyboard, it should be covered by warranty. Contact Razer Support.


exactly.
Software maybe no, because i test on another pc and nothing 😞
FiszPL
It should be covered by warranty, as it's not functioning properly as it should. Make a paper documentation of your problem (and even print a photo of the faulty key led), and go to local store to RMA it.


ok. I hope it has repair.