Problem registering my product

Discussion in 'Razer Support' started by xNEONiCONx, Aug 9, 2019.

  1. xNEONiCONx

    xNEONiCONx New Member

    So I am typing the serial number correctly but an error message pops up saying the serial number is unknown was wondering if anybody could help.
    Thanks.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a screenshot of the error message?
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey @xNEONiCONx! Thanks for the screenshot. Let me take over this thread since my colleague, Red Panda will be out for 3 days. By the way, we removed your post for security purpose. Also, this will protect your product information from counterfeiting. By the way, please try changing the second character as number zero "0" instead of the letter "O", and see if it helps.
     
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