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Problem with order and payment as well as lack of support

Discussion in 'Razer Support' started by Miko_mikofono, Dec 4, 2019.

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  1. Miko_mikofono

    Miko_mikofono New Member

    My problem is that I ordered 2 items (razer raptor 27 & razer kraken kitty edition), but I never got a confirmation of the order. In my account order history there is no track of either item. I also already got charged 915 dollars in my account, so I know the payment went through. On top of everything right after I had ordered my items I got an email saying "You still have time" and saying that I should order my items soon when I had just done that and this is what made me look at my order history and realize that the order couldn't be found anywhere. In regards to the support, I tried calling razer support for a few days and every time they tell me that they can't help me and its best to use the live chat or send an email. I already sent an email and haven't heard from them, and in the live chat no one is available every time I try to use it. I really don't want to lose that money, so hopefully someone can help me out here
  2. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    Hey @Miko_mikofono, if you can send me a message with your case number with our Support Team or the email address that you've attached on the order, I'll be glad to check it for you and help follow-up with the ticket.
  3. lucky.peic

    lucky.peic New Member

    Can you help me too, i also posted here on forum because i tried contacting razer support two times, first time ticket was closed without reply and now second time im still waiting but getting no reply from razer
  4. Miko_mikofono

    Miko_mikofono New Member

    I sent a message with the info, so hopefully you can help me out sometime.
  5. Razer.SpeedCr0ss

    Razer.SpeedCr0ss Speed Hunter Staff Member

    Hi there! Have you sent my peer a message or someone from the Support Team? If you haven't, please send me a PM. Let's continue from there.
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