Problem with order and payment as well as lack of support | Razer Insider

Problem with order and payment as well as lack of support

  • 5 December 2019
  • 4 replies
  • 4 views
M
My problem is that I ordered 2 items (razer raptor 27 & razer kraken kitty edition), but I never got a confirmation of the order. In my account order history there is no track of either item. I also already got charged 915 dollars in my account, so I know the payment went through. On top of everything right after I had ordered my items I got an email saying "You still have time" and saying that I should order my items soon when I had just done that and this is what made me look at my order history and realize that the order couldn't be found anywhere. In regards to the support, I tried calling razer support for a few days and every time they tell me that they can't help me and its best to use the live chat or send an email. I already sent an email and haven't heard from them, and in the live chat no one is available every time I try to use it. I really don't want to lose that money, so hopefully someone can help me out here
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4 Replies

R
Hey @Miko_mikofono, if you can send me a message with your case number with our Support Team or the email address that you've attached on the order, I'll be glad to check it for you and help follow-up with the ticket.
L
Razer.Winteryang
Hey @Miko_mikofono, if you can send me a message with your case number with our Support Team or the email address that you've attached on the order, I'll be glad to check it for you and help follow-up with the ticket.

Can you help me too, i also posted here on forum because i tried contacting razer support two times, first time ticket was closed without reply and now second time im still waiting but getting no reply from razer
M
Razer.Winteryang
Hey @Miko_mikofono, if you can send me a message with your case number with our Support Team or the email address that you've attached on the order, I'll be glad to check it for you and help follow-up with the ticket.

I sent a message with the info, so hopefully you can help me out sometime.
Razer.Speedcr0ss
Userlevel 7
lucky.peic
Can you help me too, i also posted here on forum because i tried contacting razer support two times, first time ticket was closed without reply and now second time im still waiting but getting no reply from razer


Hi there! Have you sent my peer a message or someone from the Support Team? If you haven't, please send me a PM. Let's continue from there.
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