Problem with RazerCare.

I bought my son a Kraken Stormtrooper edition headset, ~3 years ago, the mic stopped working about 6 months into ownership and Razer replaced it as they should since it was in the 1st year and appeared to be a manufacturing issue. Well, the headset recently broken again, this time it was an accidental, but should be covered by RazerCare that was bought. The issue is that Razer has no documentation of the original serial number (SN) on the RazerCare contract being replaced with the SN of the headset in hand now.

Sergio Pifferi of RazerCare has ghosted me since 10/31/2022. I've provided all I can that I've been asked for.

Right now, Razer will not cover, as expected because it's out of the 1 year warranty and accidental damages are not covered anyway. RazerCare is refusing to cover it because Razer doesn't have any SN replacement tracking. RazerCare doesn't seem to care that I've provided the support logs for that replacement, because no where in that documentation did Razer ever state they are replacing SN a with SN b. At this point I don't care who replaces it, I just know that Razer and RazerCare need to decide who, be it Razer because they failed to track product replacement to an adequate level to meet the needs of RazerCare, or RazerCare because they should be covering it since I paid for that coverage.

At this point, I feel that the support from RazerCare, and Razer since they sold the contract and should have known the requirements if they replace a covered item during the manufactures warranty, that I've gotten is very poor and makes me question any future purchases of these products or service contracts.