Problem with Squad Rewards | Razer Insider

Problem with Squad Rewards

  • 19 December 2020
  • 2 replies
  • 4 views
S
For multiple people in my squad for the squad rewards season 4, we were playing when the hours reset, and the time we had played before it reset was put towards our daily 4 hours each but not our squad total. So we logged 4 hours on the first day and were not able to do it again today. The affected Razer ID's are iiGolem, Sacrid, and apexels.
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2 Replies

xCryptik
Rank
Userlevel 7
Krissy-RCD
Hey guys,

Thank you for bringing this issue to our intention.

We are so sorry that you encountered this issue. After our investigation, we found that there was a displaying issue on your end but actually you've accumulated enough gameplay time.

Playing a fair game and team play are very important. We want Cortex PC Squad Rewards to be fair for all players. We've fixed this issue to avoid any error-displaying on the accumulation of gameplay time.

You all can go check out your gameplay time now if you've already played up to 4 HOURS today. Please note that it may take up to 24 hours to see the updated time appear in your profile. Thank you for being an avid player, we appreciate the passion and feedback we receive from the community.

Just a reminder, in Squad Rewards Season 4, we've optimized the displaying time according to your local timezone. The accumulation of daily reset time is always 0000(12am) GMT/UTC, you can refer to our FAQ here

Thank you.
A
Hey there, thank you for posting your issue here. We've fixed this issue on Saturday. We've confirmed that your gameplay time is displaying normally now after checking out your RazerID. Please feel free to let us know if you need further assistance. Michelle
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