Problema with razer synapse in the latest version windows

Discussion in 'Razer Support' started by JDeivis, Jun 2, 2018.

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  1. JDeivis

    JDeivis New Member

    Hello, I recently formatted my pc and installed the latest version of windows (1803), but I'm having problems with my razer kraken 7.1 chroma in the razer synapse application. I can not calibrate because it does not sound and in the mixer there is no application. I have reinstalled the razer synapse five times and it always continues the same thing, the calibration is without sound... If anyone can help me

    Sorry my english.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yoh! How is the headset being detected by your computer? Have you tried checking app permissions? Windows updates sometimes disable mic and audio for some apps.
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