Problems with synapse 3.0

I have tried everything. I refuse to reinstall my OS. Razer make brilliant products but there software is useless. I now cannot play a game that I play daily. Doubt if I ever buy one there products again >guess it's back to the old fashioned Nostromo. N52te. They not answering on twitter either.

The software installed itself and now my audio sounds terrible. Almost like it's being muffled.

CutieCake
I cant log into my account on synapse. It has been like that for a few days now. I put my password but it would just load the log in screen again. Its really stupid that my keyboard needs to be connected to synapse for my keyboard settings to work

May I ask which keyboard you are using? Some keyboards have Onboard profiles that you can set up with synapse and then next time, you just switch profiles without ever having to use synapse. I do it all the time with my lancehead TE which has 5 onboard profiles.

Im using a tartarus v2, the macro option within the button option menu is missing, i cannot find it to assign my macros, anyone else having this issue with the the new update?
here is an image blow showing the option is missing

My work around is using onboard profiles because internet sucks at work. (Mouse - Customize). The icon looks like a micro sd card for On-board Profiles.

SYN3 worked for me until razer sent out an update last DEC, 2018, then my prog failed to start after proper loading. I tried everything 4-5x over the past 11 months. About every 3 months I would go back in and try again with the same results. uninstall, delete drivers, unplug, wait, plug in, reinstall, repeat. I tried all the methods I could find on the net also, but none works. I have a old WIN8.1 upgraded to the free WIN10- fully updated. I even walked through the tech install with Razer customer service(30 minutes) the first time but it failed immediately again. So yesterday, I tried the procedure again result - fail. I decided to try the legacy 2.0 Synapse. It works for the mouse, but the keyboard isn't recognized and the app has very few features. I tried installing SYN 3 ON TOP of SYN 2 and the leds in the keyboard went out, all dark, but the mouse operated fine. With the very high prices razer charges for their equipment, you'd think they would send their program to Microsoft Development Team and have them certify it. That's the Chinese for you, trying to make it work on their own, as cheap as possible, without help from the company that wrote the host software. After a year of not being able to use the full functionality of my overpriced mouse and keyboard using their bloated software that refuses to work properly, I will wait for V4 Synapse, maybe it will work. The software is way overcomplicated and bloated with 7-8 different apps just to control some leds and some switches. Im very dissatisfied with this software. When my equipment fails, Im going to a different company.

Phil_VK2VR
my recent update has removed my Naga Trinity completely and my Blackwidow Chroma mostly.. Synapse 3 sucks.... both devices were working PERFECTLY before the last AUTOMATIC update...…. FIX THIS somehow or I'm sending my gear back to the store I bought it from!!!!

Please do send them back. You seem to have quite a bit of rage and I would hate for Any Razer products to be the victims of your rage...

lol. Never once did I say that I hated the guy. I would just hate for those razer products to be destroyed. Kinda like how you said you were going to do as well. Tbh we live in a very demanding society and when I see people posting thing like " FIX THIS somehow or I'm sending my gear back to the store I bought it from!!!! " on a forum where we are supposed to help each other and share our love for gaming, then yes I am going to get a bit upset. And yet again, I want to clarify, I never once said I hated him. You took my words out of context.

RAZER nice work, i just spent 60$ for deathadder elite but synapse 3.0 won't detect it, synapse 2.0 doesnt even open, and i have tried everything. i'll never buy RAZER again.

Synapse 3 is no longer automatically switching profiles whenever I load up games. It either works all day or not at all. I have no idea how to recreate the problem. It seems to be random. Anyone?

ParrotPinkboardfresh167
its brand new mouse, and yes i have changed the usb port.

In that case it might be the mouse's USB. I suggest sending it back and getting a new one. Might just be that mouse.

Phil_VK2VR
Hi Arachn1d,

Thanks... I get you weren't saying me... but gee wizz this interface for the Synapse is just so fiddly... At one stage it was working perfectly then all of a sudden... after an "automatic" update it doesn't... I loved the Synapse 3 interface with my games... Lighting up to suit each game automatically... just loved it.. but now what do I do or how should I react... I help people on a day to day basis with computer issues and when I come up with issues like this... I steer them away from poorly supported products... I thought I had the best gear available for my gaming rig... now it doesn't work and I was really ticked off.... I just hope that the developers of the Synapse interface get it sorted out because I want my lighting schemes back to how they were and at the moment the interface wont even see my Naga Trinity mouse any more.... Very very frustrating!!!

Hey I totally understand your frustration. I am on a basis where I have to help people too. Maybe I am just the lucky one but I have honestly had very few problems with synapse. A couple of times it doesn't read my devices, But in that case I just restart my computer. Then It works perfectly. There was like once or twice when synapse went completely wonky. I don’t even Know what happened. It just stopped working in general. But the next day it was fine. I Don’t know if you are just getting the short end of the stick. To me though, I love the hardware sooooo much that I can deal with a few bugs without getting mad. Sorry if my earlier comment came off as rude, I meant it more in a joking way, as in “Please don’t smash your Razer Products and instead sell them”. I Also tend to get worked up over that stuff. Anyway… My apologies if I came off as rude to you. It was not my intention. Also, I Hope your synapse problem gets resolved with godspeed!

Phil_VK2VR
Well after some high levels of frustration and some serious digging into the config files etc... what it ended up was a shortcut, triggering a shortcut running an exe file in a buried directory in X86 so on and so forth. The trick for me was to elevate the exe to administrator and then manually load (although I could put it in startup) when I fire up the machine... All good now and has been for the last few startups... NOW I'm trying to "lock out" the auto update on Synapse....!!! Wish me luck people!!!

can you tell us, which exe files have been involved ?