QHD Razer Blade Stealth Freezing

Discussion in 'Systems' started by Rcarbajal, Mar 2, 2016.

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  1. rOOphLESS

    rOOphLESS Member

    unfortunately, I received the same canned troubleshooting steps in addition to some that were clearly meant for the regular blade as they referenced NVidia display drivers etc.

    I had tried all of these well before I reinstalled the OS. Only way I can use the laptop without freezing is on battery...

    Support here I come yet again
     
  2. I called support again today and they informed me that they are aware of the issue and that they have a solution!! I asked them to share the fix with us and they told me that they can't since its an internal communication..WT?? They told me the only way to get the issue fixed is to RMA. They also told me that if I get a replacement I may have the same problem since the only way to fix the problem is to open up the device. Horrible QC Razer.

    It is now 11:34am PST and I have not had a freeze yet today.

    Question: what is the longest period you have gone without a freeze? You said earlier that you had a 4 day reprieve.
     
  3. rOOphLESS

    rOOphLESS Member

    yeah, it was roughly 76 hours or so from the point of reinstall till the 1st crash. Sounds promising regarding the fix, I'll hang tight for the support guy to call me back then. I called them earlier to reference my case but they didn't mention a fix.
     
  4. There answers are questionable. Honestly, I don't really think they know what they are talking about. I get conflicting information from their tech support. Why would the first tech send me the basic candid troubleshooting steps if there is a known hardware fix.

    Hopefully I don't get another freeze. I will keep you posted.

    R

    Well, my stealth has froze once again. I have decided to get a full refund.

    Thanks for everyone's help with this matter. I am so upset because I really love the look and build of this machine. But chronic crashing is totally unacceptable.
     
    Last edited by a moderator: Oct 4, 2016
  5. JETcoolCoolBlack681

    JETcoolCoolBlack681 Active Member

    Wut? Is it any sort of a lottery, @Min-Liang Tan @Razer|Technokat ?

    Ah, sure, forgot it: Razer Insider is not a support forum. Please contact our blah-blah...
     
  6. Dylan_Ma

    Dylan_Ma Member Staff Member

    Hi everyone, I understand that many of you are facing this issue. Our Support Team has already rendered their assistance and they are there to help you resolve it. Please contact Razer Support, if you haven't already.

    I'll be locking this thread. If anyone is facing any issues with contacting our support team, do drop me or @Razer|WolfPack your Case ID and we will look into your case from there.

    Do note that Razer Insider is not a support forum.
     
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