QHD Razer Blade Stealth Freezing

unfortunately, I received the same canned troubleshooting steps in addition to some that were clearly meant for the regular blade as they referenced NVidia display drivers etc.

I had tried all of these well before I reinstalled the OS. Only way I can use the laptop without freezing is on battery...

Support here I come yet again

 

I called support again today and they informed me that they are aware of the issue and that they have a solution!! I asked them to share the fix with us and they told me that they can't since its an internal communication..WT?? They told me the only way to get the issue fixed is to RMA. They also told me that if I get a replacement I may have the same problem since the only way to fix the problem is to open up the device. Horrible QC Razer.

It is now 11:34am PST and I have not had a freeze yet today.

Question: what is the longest period you have gone without a freeze? You said earlier that you had a 4 day reprieve.

 

yeah, it was roughly 76 hours or so from the point of reinstall till the 1st crash. Sounds promising regarding the fix, I'll hang tight for the support guy to call me back then. I called them earlier to reference my case but they didn't mention a fix.

 

There answers are questionable. Honestly, I don't really think they know what they are talking about. I get conflicting information from their tech support. Why would the first tech send me the basic candid troubleshooting steps if there is a known hardware fix.

Hopefully I don't get another freeze. I will keep you posted.

R

Well, my stealth has froze once again. I have decided to get a full refund.

Thanks for everyone's help with this matter. I am so upset because I really love the look and build of this machine. But chronic crashing is totally unacceptable.

 

Wut? Is it any sort of a lottery, @Min-Liang Tan @Razer|Technokat ?

Ah, sure, forgot it: Razer Insider is not a support forum. Please contact our blah-blah...