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Raiju TE won't connect to win10 thus won't run update to fix drift PS4

Discussion in 'Razer Support' started by illevator, Nov 26, 2018.

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  1. illevator

    illevator New Member

    I bought the raiju te and am having bad drift issues. The updated firmware was going to be the first attempt to fix it, but when I run the updater, it just says to make sure synapse isn't running (it isn't unless the firmware updater counts) and once that is closed, it says to connect the controller which I do. Nothing happens at all then...the "UPDATE" button just sits there disabled forever. I've tried installing the windows drivers, all usb ports on the machine, rebooting multiple times, disconnecting all other usb devices all to no avail.

    The controller doesn't even seem to bee visible in device manager for some reason.

    Alienware Aurora R5
    i7 32GB RAM win 10 pro x64

    Help appreciated...
     
    illevator, Nov 26, 2018
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  2. illevator

    illevator New Member

    Duh you have to switch the switch on the controller to USB from PS4 BT
     
    illevator, Nov 26, 2018
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  3. illevator

    illevator New Member

    So it said I already have the latest version and do not need to update. Disappointing to know that my controller came factory broke with drift...
     
    illevator, Nov 26, 2018
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  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @illevator what firmware version are you currently on? Should you want to try the Beta v1.02, feel free to send me a PM with the serial number of your Raiju TE.
     
    Razer.Caziel, Dec 20, 2018
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  5. illevator

    illevator New Member

    26 days later I get a response... I returned the controller and got my money back 2 weeks ago. Thanks anyway.
     
    illevator, Dec 21, 2018
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  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Sorry to hear that but thanks for sharing. Happy Holidays?
     
    Razer.Caziel, Dec 21, 2018
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  7. illevator

    illevator New Member

    Back at ya - happy holidays and hope 2019 and beyond treat you and yours well.
     
    illevator, Dec 21, 2018
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